Director, Process Documentation

Founded in 1988, Trimont is a specialized global commercial real estate loan services provider and partner for lenders and investors seeking the infrastructure and capabilities needed to help them scale their business and make informed, effective decisions related to the deployment, management and administration of commercial real estate secured credit. As the largest master servicer of commercial real estate loans in the United States, Trimont manages securitizations with meticulous oversight and coordination—protecting cash flows, mitigating risk, and ensuring portfolio performance. We do this with a team of 1100+ extraordinary team members who serve a global client base from offices in Atlanta (headquarters), Bengaluru, Charlotte, Dallas, Hyderabad, Kansas City, London, New York and Sydney.

About the role

The Director, Process and Documentation is a pivotal role responsible for overseeing the development and optimization of organizational policies and procedures. This position combines leadership skills with process expertise to guide in creating comprehensive documentation that enhances efficiency, compliance, and strategic alignment across the organization.

Responsibilities

• Collaborate with senior management and cross-functional teams to understand strategic objectives and align process documentation with business goals.
• Oversee the development, revision, and rollout of process documentation—including policies, manuals, control procedures, and Standard Operating Procedures (SOPs)—to ensure clarity, consistency, and compliance with industry standards.
• Conduct high-level process analysis to identify inefficiencies, risks, and opportunities for improvement, and develop strategies to address these areas effectively.
• Facilitate workshops and training sessions to promote understanding and adherence to new and existing procedures across the organization.
• Manage stakeholder relationships, gathering feedback to continuously refine and enhance processes and procedures.
• Report on process improvement initiatives and documentation effectiveness to senior leadership, providing insights and recommendations for further development.

Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field.
• 7+ years’ experience in processing documentation and improvement, with a proven track record of leadership in the commercial loan servicing or financial services industry.
• Strong leadership skills.
• Exceptional analytical, organizational, and problem-solving abilities.
• Excellent written and verbal communication skills, with the capability to simplify complex information.
• Proficiency in process mapping tools, Content Management Systems, and other related software.
• Commitment to quality, accuracy, and continuous improvement.
• Ability to foster a collaborative, results-oriented work environment.