Director, Post Sales Engineering (Req #1347)

About the role

The Director, Post Sales Engineering reports to the Senior Director, Post Sales Engineering and is responsible for defining, building, and leading the Post Sales Engineering team in alignment with the regional and industry direction.

Responsibilities

• Maintain alignment with Presales and Sales leadership for the region
• Coordinate with Area Practice Directors and National Strategy team to ensure all post sales resources are getting properly trained and are aligned to assigned practices
• Responsible for resource management, performance management, hiring, and mentorship
• Ensure the region is constructed in a model that supports the local needs while mapping to the area and national initiatives
• Ensure all teams are continuously evolving to address our customers’ needs, ePlus’ needs and industry trends
• Foster teamwork, collaboration and accountability both within the team and throughout the area
• Coordinate with Sales, Pre Sales and Managed Services organizations as necessary to ensure a superior customer experience is delivered
• Participate in efforts to streamline process and encourage continuous improvement
• Participate in regional portfolio management with Sales and Pre Sales
• Coordinate applicable manufacturer training in team environments as well as individual plans throughout the region (in alignment with regional portfolio)
• Build and/or maintain reporting on teams to measure efficiency, effectiveness and profitability
• Ensure the team understands ePlus core values and mission
• Absorb and recruit 3rd party partnerships needed for delivery
• Manage and oversee project success with customer satisfaction being the priority
• Drive process improvement, cultural alignment and leverage technology to improve experience for employees and customers
• Manage regional P&L performance, forecasting, and budget

Qualifications

• Experience in managing and enhancing a world-class field services organization, as well as growing a Professional Services Consulting practice
• Experience in operations and project management
• A minimum of 3 years of experience in a field-based services management position with a minimum of 10 direct staff is required
• Bachelor's Degree or Master's Degree in a technical or business discipline is preferred
• Broad exposure to a variety of technologies/concepts and management experience in a distributed environment
• Excellent verbal and written communications skills, as well as presentation, customer, business, and negotiation skills
• Strong leadership and interpersonal skills
• Prominent ability to manage the financial elements that make up the Region
• Comprehensive experience in the strategy, process and methodology for business enablement and transformation through technology