Director, Post-Merger Integration RNA

About the role

The Director, Post-Merger Integration (PMI) Lead position at Ricoh North America (RNA) is responsible for accelerating value realization from acquisitions and partnerships. The role focuses on technology and software (Tech/SW) transactions and involves owning the end-to-end integration program from diligence and Day-1 readiness through Day-100 stabilization and ongoing synergy realization.

Responsibilities

• Lead end-to-end PMI for assigned acquisitions/partnerships in North America (primarily Tech/SW), accountable for integration outcomes, timeline, cost-to-achieve, and value realization.
• Own integration planning during diligence: build the integration thesis (scope, approach, operating model impacts), identify Day-1 requirements, estimate integration effort/costs, and stress-test synergy assumptions with functional leaders and Finance.
• Stand up integration governance: steering committee cadence, workstream charters, decision rights, escalation paths, and disciplined program management (integrated plan, RAID log, dependency and change control).
• Drive Day-1 readiness and Day-100 execution to ensure business continuity, customer protection, and minimal disruption to field, service, and customer success operations.
• Lead cross-functional workstreams (e.g., Commercial/Sales, Service & Delivery/Customer Success, Operations, Finance, HR, IT, Legal/Compliance, Procurement), with clear deliverables, owners, and milestones; remove blockers and secure timely decisions.
• For Tech/SW deals, coordinate product, engineering, and IT integration considerations (e.g., platform/architecture alignment, tooling, SDLC, support model, data flows) and ensure required controls (security, privacy, compliance) are incorporated into the plan.
• Partner with Finance to translate deal models into measurable initiatives with baselines/targets; track synergies and integration costs, report performance vs. plan, and drive corrective actions when variance occurs.
• Develop integration communications and change plans (stakeholder mapping, leadership alignment, operating rhythm, culture considerations) to enable adoption and retention of key talent.
• Provide executive-ready updates and decision briefs for RNA leadership, including progress dashboards, key risks, and recommended trade-offs.
• Institutionalize best practices for RNA PMI: refine playbooks, templates, and lessons learned; coach workstream leads and strengthen integration capability over time.

Requirements

• 8+ years of experience leading complex, cross-functional programs (PMI, transformation, strategy execution, operations, or consulting) with measurable delivery outcomes.
• 5+ years of direct PMI experience leading post-close integrations and/or separation activities (e.g., Day-1 readiness, Day-100 plans, TSA management, synergy tracking, and benefits realization governance).
• Experience supporting and integrating Tech/SW businesses (e.g., SaaS, software products, managed services, or cloud-enabled solutions), including exposure to product/engineering or technology operating models.
• Demonstrated ability to lead senior stakeholders in a complex organization, including facilitation of steering committees and driving timely decisions without formal authority.
• Strong business acumen and financial fluency (integration cost-to-achieve, synergy baselines/targets, KPI design, and variance management) in partnership with Finance.
• Experience with operating model and process integration across commercial, service/delivery, and enabling functions; comfort working with field organizations and customer-facing teams.
• Change management experience (communications, org design/role clarity, leadership alignment, talent/retention risks) across acquired and existing teams.
• Bachelor’s degree required; MBA and/or certifications (PMP, Prosci, Lean/Six Sigma) preferred.

Critical Skills for Success

• PMI leadership: translates deal rationale into an executable integration roadmap with clear governance, decision rights, and accountability.
• Program management excellence: integrated planning, dependency management, change control, and disciplined RAID management.
• Executive influence and facilitation: aligns leaders, resolves conflict, and drives timely decisions with incomplete information.
• Tech/SW integration mindset: understands how product/engineering, SaaS operations, support models, and technology roadmaps impact integration sequencing and customer outcomes.
• Value realization discipline: comfort with financials and performance management to ensure benefits are realized (including, where applicable, SaaS KPIs such as ARR/retention, churn, and cost-to-serve).
• Risk and controls orientation: proactively partners with Legal/Compliance and security/privacy teams to incorporate required controls and reduce integration risk.
• Change leadership: stakeholder mapping, communication planning, culture integration, and talent/retention risk management.
• Clear, concise communication: produces decision briefs, dashboards, and narratives that create alignment and momentum across diverse stakeholders.

Key Interfaces

• M&A Lead (sourcing, diligence, approvals)
• RNA Executive Management Team (EMT)
• Corporate Strategy, Finance, HR, IT, Operations, and Business Unit leadership
• Ricoh regional and global stakeholders, as applicable

About Us

Ricoh North America (RNA) is seeking a Post-Merger Integration (PMI) Lead to accelerate value realization from acquisitions and partnerships supporting our growth strategy in the North American market, with a primary focus on technology and software (Tech/SW) transactions. This role owns end-to-end integration program leadership, from diligence and Day-1 readiness through Day-100 stabilization and ongoing synergy realization; ensuring integration scope, costs, timelines, and value levers are clearly defined, actively managed, and delivered.

Job Info

Job Identification : 7281
Job Category : Finance
Posting Date : 2026-05-21T15:03:47+00:00
Degree Level : Bachelor's Degree
Job Schedule : Full time
Locations : Exton, PA, United States
Driving requirements : Non-driver
Sign-on Bonus : No