Director, Policy Administration Solutions

What You'll Do

• Livethe Jewelers Mutual mindset: curiosity, urgency, deep understanding of the customer, working cross-functionally and enabling autonomy.
• Plan and build capabilities for new products, services, and global expansion.
• Leverage data and AI to driving automation and operational effectiveness.
• Strong cross-functional collaboration and partnerships.
• Support and execute innovative and experimental product and service launches.
• Be a key contributor to the future state data and technology architecture design and implementation.
• Cookordination and drive the business relationships with key internal partners and significant external partners.
• Open solutions to be owned and managed across the business operations.
• Prepare/review budgets for business plans ensuring that maximum value is provided to the company.
• Maintain project controls that accurately reflect completed work against project plans, schedules, and budgets, and ensure user/management involvement at appropriate milestones.
• Develop a strong working knowledge of clients’ and users’ businesses.
• Communicate across the company keeping stakeholders informed of the status of initiatives and projects, performance against planned objectives.
• Evaluate external advancements in the Technology industry to improve customer/user satisfaction, reduce operating expenses, and maximize revenues.

Culture & Talent Leadership

• Develop workforce strategy to meet the organization’s current and future needs through developing, hiring, and/or sourcing talent.
• Partner with Human Resources to create learning, development and progression opportunities aligned to the organization’s skill and capability needs, and to provide rewarding career paths for teams.
• Lead and influences cross-functionally in a collaborative way.

Metrics, KPIs, and Continuous Improvement

• Define and own KPIs and metrics which highlight performance, risks, and business enablement.
• Deliver clear, compelling insights to executives and business stakeholders.

Skills And Competencies

• Solid understanding of P&C insurance practices and policy administration technologies.
• Ability to surface, prioritize and balance multiple priorities.
• Relationship building and collaboration skills across diverse stakeholders and customers.
• Excellent problem-solving and analytical skills, including experience interpreting data, sometimes with limited context and direction.
• Expertise in strategic thinking, with strong business acumen.

Minimum Requirements

• Bachelor’s degree required, master’s degree preferred.
• Must have 9-10 years of related experience, including at least 3 years of management experience.