Director PM, Payments & Client Success

For our client, we are seeking a Director PM, Payments & Client Success to join the team of a leader in the Hospitals & Medical Centers space. This role will lead a critical product area at the intersection of healthcare operations, client experience, and payments infrastructure. You will own the systems and processes that support eligibility, enrollment, claims adjudication, and provider payments, with a strong focus on scalability, reliability, and operational efficiency. This leader will partner closely with Engineering, Design, Growth, and Client Success to improve service delivery, strengthen outcomes, and support continued growth across a complex B2B2C environment. The ideal candidate will bring a mix of product leadership, healthcare domain expertise, and a hands-on approach to process transformation. This is a highly cross-functional role with significant responsibility for mentoring product managers, improving manual workflows, and building a more automated and resilient operating model. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $260,000 – $285,000 annually Responsibilities Own the end-to-end benefits product, including eligibility, enrollment, claims adjudication, and provider payments Drive the transition from manual to automated processes to support scalable growth without increasing operational headcount Establish and enforce a triage framework for custom client requests, ensuring clarity in communication and decision-making Manage and develop a team of product managers across benefits, payments, and eligibility and enrollment Collaborate closely with Engineering, Design, Growth, and Client Success teams to enhance product offerings and client satisfaction Qualifications 10+ years in product management, focusing on benefits, eligibility, claims, or payer systems in a complex B2B2C or healthcare environment 3+ years of experience managing and mentoring product managers Proven track record of scaling operational products to reliability, transforming manual processes into efficient systems Deep understanding of benefits data flow from employer configuration to member activation, including potential failure points Direct experience with claims infrastructure, including submission, adjudication, and provider payments, with insight into high-risk areas Strong data analysis skills for monitoring funnels and reconciliation, with the ability to communicate outcomes effectively to stakeholders Hands-on experience with AI tools and a vision for leveraging AI to enhance benefits reliability at scale High ownership mentality, operating with a founder's mindset and proactive approach Benefits Access to a full platform and specialists for mental health, reproductive health, family planning, and pediatrics Wellness partnerships for whole-self care Flexible hybrid work model with in-office meals and quarterly collaboration days 16 weeks of 100% paid parental leave and a new parent stipend for eligible employees Annual professional development stipend and access to a personal career coach 401K matching with immediate vesting for US-based employees Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.