Director, Pharmacy Operations – Non-Dispensing Pharmacy

About the role

Inizio Engage is seeking a Director of Pharmacy Operations who will serve as Pharmacist in Charge (PIC) to lead and oversee the operations of its non-dispensing digital front door pharmacy supporting Inizio’s HUB services solution. This leadership role is responsible for ensuring full regulatory compliance, operational excellence, and clinical integrity across pharmacy-related program services. As PIC, you will serve as the designated pharmacist responsible for compliance with all applicable state and federal pharmacy regulations, oversight of pharmacy-related workflows, and direct engagement with clients to support program implementation, performance, and quality standards. This role includes close coordination and partnership with Inizio’s Non-Commercial Dispensing Pharmacy and Patient HUB services, client stakeholders, and cross-functional teams. This is a highly visible leadership position requiring strong regulatory expertise, operational oversight, and the ability to collaborate in a dynamic, client-facing environment.

Location: Louisville, KY metropolitan area (onsite, Monday through Friday). Active, unrestricted pharmacist license in Kentucky is required.

Responsibilities

• Oversee non-dispensing pharmacy-related HUB services, ensuring adherence to established business rules, clinical standards, and client program requirements.
• Serve as the designated Pharmacist in Charge for the non-dispensing pharmacy, ensuring compliance with all applicable state and federal regulations for Inizio’s digital front door pharmacy.
• Partner with HUB leadership to ensure program performance meets or exceeds established Service Level Agreements (SLAs) and quality metrics.
• Coordinate closely with patient HUB teams to ensure accurate prescription intake, benefits verification alignment, clinical review workflows, and compliant case documentation.
• Maintain accountability for pharmacy licensure, regulatory inspections, audits, policies, procedures, and recordkeeping requirements.
• Serve as a pharmacy subject matter expert in client meetings, audits, business reviews, and implementation discussions.
• Provide consultative support to prescribers, patients, caregivers, and internal teams as appropriate within a non-dispensing model.
• Oversee pharmacy staff and technician activities, ensuring appropriate supervision, workflow integrity, and regulatory adherence.
• Ensure appropriate documentation, reporting, quality assurance, and security protocols are consistently followed.
• Lead continuous quality improvement initiatives and maintain readiness for board of pharmacy inspections and client audits.
• Maintain confidentiality of patient and program information in accordance with HIPAA and other regulatory standards.
• Support business growth initiatives, including licensing in additional states as required.

Requirements

• B.S. Pharm or PharmD from an accredited school of pharmacy.
• Minimum 5+ years of pharmacy experience, including leadership and regulatory oversight responsibilities.
• Prior experience as Pharmacist in Charge (PIC) or comparable pharmacy leadership role strongly preferred.
• Active, unrestricted pharmacist license in Kentucky; additional state licenses preferred.
• Ability to obtain additional state licensure as directed by the business.
• Strong knowledge of non-dispensing pharmacy requirements and compliance frameworks.
• Experience supporting specialty pharmacy, HUB services, or non-commercial dispensing pharmaceutical programs preferred.
• Demonstrated experience interacting with clients and participating in audits or business reviews.
• Proven leadership and team management skills.
• Excellent written and verbal communication skills.

Benefits

• Competitive pay that recognizes your experience, expertise, and impact.
• Comprehensive benefits including medical, dental, and vision coverage.
• Accrued paid time off; 401(k) with company match.
• Disability and life insurance; paid maternity and paternity leave.
• Company-paid holidays.
• Recognition programs, contests, and awards that celebrate your contributions.
• Continuous growth opportunities through learning, leadership development, and career advancement support.
• Collaborative culture where your ideas are valued and your work makes a difference.

Inizio Engage has been recognized as a Best Place to Work in BioPharma (2022, 2023, 2025) and Certified Great Place to Work® (2021, 2023, 2025, 2026).

Pay

The base pay range for this position is $105,000 – $195,000 per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.