Director, Pharmacy

About the role

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. The Director of Pharmacy Operations is responsible for providing strategic and operational leadership across both front-end and back-end pharmacy operations.

Responsibilities

• Provide leadership and oversight for pharmacy technician operational teams through direct management of supervisors and managers responsible for front-end and back-end pharmacy operations.
• Drive operational excellence initiatives focused on patient safety, prescription accuracy, workflow optimization, fulfillment efficiency, quality outcomes, and speed to therapy.
• Collaborate with pharmacy leadership to establish, communicate, and execute clearly aligned operational goals and performance expectations across all pharmacy operational areas.
• Develop, monitor, and analyze operational metrics, KPIs, productivity standards, turnaround times, fulfillment performance, and service level outcomes.
• Partner with director of compliance and regulatory affairs to ensure compliance with all pharmacy regulations, accreditation standards, company policies, HIPAA requirements, and quality assurance initiatives.
• Lead workforce planning activities to ensure appropriate staffing levels, productivity standards, and operational efficiency across departments.
• Promote employee engagement, professional development, coaching, succession planning, and leadership growth across operational teams.
• Partner with internal departments and cross-functional teams to improve communication, coordination, and overall program effectiveness.
• Develop and maintain strong working relationships and strategic partnerships with external clients, vendors, manufacturers, and program stakeholders.
• Identify operational risks and implement process improvements to enhance service delivery, patient experience, fulfillment accuracy, and business performance.
• Support escalated operational, fulfillment, and customer service issues while ensuring timely resolution and service recovery.
• Champion a culture of accountability, collaboration, continuous improvement, and service excellence.

Requirements

• Doctor of Pharmacy (PharmD) or Bachelor’s in Pharmacy from an accredited school of pharmacy.
• Active and unrestricted pharmacist license in good standing in Arizona with the ability to obtain licensure in additional states as required for business needs.
• Minimum of 5–8 years of experience in specialty/mail-order pharmacy operations
• Minimum of 2–5 years of management experience, overseeing no fewer than 3 direct/indirect reports.

Qualifications

• Strategic Leadership
• Pharmacy Operations Management
• Fulfillment & Workflow Optimization
• Operational Excellence & Continuous Improvement
• Performance Management & Accountability
• Team Development & Coaching
• Cross-Functional Collaboration
• Customer Service Excellence
• Data Analysis & Operational Reporting
• Problem Solving & Decision Making
• Relationship Building & Stakeholder Management
• Change Management
• Communication & Presentation Skills
• Regulatory & Compliance Knowledge
• Time Management & Organizational Skills

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission-driven, inclusive culture where your work makes a meaningful impact