Director, People Operations + Employee Experience (Hybrid / Boston)

About the role

We are looking for an experienced people operations professional to manage and execute our People Operations processes across 110+ teammates worldwide. This role is responsible for leading and continuously improving all aspects of the hiring and employee experience across our globally distributed workforce, as well as closely partnering with leadership on People strategy, organizational effectiveness, and employee experience.

Responsibilities

• Own all employee lifecycle processes, including onboarding, offboarding, promotions, transfers, organizational changes, and terminations.
• Lead end-to-end People Operations for a global workforce consisting of U.S. employees, international contractors, and Employer of Record (EOR) employees across multiple countries.
• Partner with talent acquisition on compensation benchmarking for open roles, top of funnel resume review, offer deck creation, and data analysis to continuously improve our hiring process.
• Manage company engagement initiatives, including quarterly employee engagement (eNPS) surveys, analysis, and action planning.
• Own annual open enrollment and ongoing benefits administration.
• Own our performance management process, including our mid-year and EOY performance reviews. Ensure compliance with federal, state, and international employment laws and HR best practices.
• Maintain employee records and ensure data integrity and compliance across HR systems.
• Develop, document, and continuously improve HR processes to support company growth and operational excellence.

Requirements

You're a strong verbal and written communicator
You're a systems thinker who can help bring clarity to complex ideas
You keep customer needs top of mind during your design and decision making process
You can balance a pragmatic problem solving approach with a strong attention to detail
You welcome feedback to improve your skills and work
You take initiative and work with a healthy sense of urgency

Skills & Experience

• 5+ years of progressive HR or People Ops experience, ideally in a fast-growing, startup SaaS environment
• Experience supporting globally distributed workforces, including hybrid employees, remote employees, contractors, and Employer of Record (EOR) teammates
• Strong knowledge of U.S. employment law; exposure to international employment practices is a plus
• Experience administering performance management, employee engagement, benefits, and employee lifecycle programs
• Demonstrated ability to lead cross-functional projects and implement scalable HR processes
• Experience with HRIS, ATS, and employee engagement platforms, ideally Rippling, Lattice, and Remote.com
• Experience running and reviewing background checks

Benefits

Competitive salary, benefits package, and paid time off
Flexible schedule
Creative and collaborative work environment
Direct exposure to the leadership team across departments
Be empowered to leave a significant mark on our culture, employee experience, and the way our company grows

Pay

Competitive salary based on experience and qualifications

Schedule

Full-time / Onsite in Boston (4+ days onsite)