Director People Experience Center

Responsibilities

• Lead strategy and operating model for the People Experience Center ensuring alignment with enterprise priorities
• Oversee end-to-end service delivery ensuring timely and empathetic support
• Develop and lead a high-performing PEC team focused on capability and career growth
• Connect across the People Organization to enhance employee lifecycle experiences
• Drive transformation to an AI-enabled PEC
• Manage operational excellence and vendor processes to ensure seamless service delivery
• Lead technology roadmap for PEC to enhance digital experience through automation

Qualifications

• Bachelor's degree in Business Administration, Human Resources, or related field, or equivalent experience
• 10+ years leading scaled service center operations
• Experience redesigning service delivery models and optimizing operational processes
• Track record of deploying automation and AI solutions to enhance efficiency
• Expertise in operations management and process improvement
• Experience managing global operations with distributed teams
• Strong analytical skills with proficiency in data validation and reporting

Benefits

• Career development opportunities with pathways for advancement within the People Organization
• Emphasis on a culture of accountability, improvement, and employee growth
• Engagement in a human-centered approach to artificial intelligence in HR roles
• Flexibility in a dynamic work environment with possibilities for remote collaboration
• Access to data-driven insights to inform and enhance professional practices

Pay

$103,800 – $173,300 annually

Schedule

Remote - US based candidates only, no visa sponsorship available