Director, Patient Services Patient Strategy

About the role

Definium Therapeutics is a late-stage clinical biopharmaceutical company advancing a new generation of therapeutics for psychiatric and neurological disorders. The Director, Patient Services Patient Strategy will own the development and execution of the Patient Services strategy to drive the successful commercial launch of DT120, working closely with Regulatory, Marketing, Legal, and cross-functional commercial teams to align with corporate goals. This role will drive how Definium Patient Services supports patients across onboarding, treatment preparation, all aspects of REMS, and ongoing support, while ensuring all initiatives meet stringent regulatory standards (e.g., FDA). This role is responsible for the strategy creation and ensuring that Definium PS Case Management teams are set up for success as they engage with patients and external parties.

Responsibilities

• Develop and execute patient support strategies to support the successful launch and commercialization of DT120
• Support development and implementation of potential REMS for DT120 via partnership with Compliance and other internal and external partners
• Design, continuously refine, and operationalize the end-to-end patient/care partner journeys—from referral through long-term follow-up—ensuring a seamless and compliant treatment experience
• Translate patient support strategy into operational workflows, business requirements, CRM functionality, reporting needs, and digital capabilities to enable scalable execution
• Identify opportunities to leverage AI-enabled capabilities, automation, and digital engagement to enhance patient experience, operational efficiency, and proactive patient support
• Create external materials driving positive engagement with DT120 and Definium team members
• Create internal training materials ensuring that all patient facing teams have the required expertise on DT120, REMS, and Definium Patient Services
• Ensure Patient Services strategies support patients with ongoing REMS related education and compliance needs
• Utilize data and analytics to drive departmental, program, and patient success
• Manage team of direct reports driving both team culture and overall success
• Work across PS teams to implement patient journey
• Lead Patient Services launch readiness activities including SOP development, training, operational testing, governance, and cross-functional launch planning
• Drive overall department culture as member of Patient Services Leadership Team
• Oversee the promotional review process (MLR/PRC) to ensure all patient-facing marketing materials are compliant with regulatory requirements
• Partner with Medical Affairs, Marketing, Sales, Market Access partners, and cross-functional commercial teams to align engagement strategies with broader business objectives
• Translate market insights into actionable strategies that strengthen engagement, differentiation, and launch readiness

Qualifications

• Bachelor's degree in Life Sciences, Marketing, Business, Communications, or related discipline; advanced degree preferred
• Minimum 10 years industry related experience required
• Minimum 5 years Patient Services experience required
• Significant understanding of PS compliance and legal guidelines required
• Understanding of internal and external material creation process (i.e., PRC)
• Experience designing patient support operating models required
• Experience with Patient Services CRM systems preferred
• Experience with REMS strategies, compliance, and support offerings preferred
• Skilled in cross-functional collaboration; intellectually curious, solutions-oriented, and effective at communicating and socializing strategic recommendations
• Launch experience in the U.S. pharmaceutical market required
• Experience in CNS/psychiatry, specialty pharmaceutical, or complex treatment categories preferred
• Experience with process design and workflow development
• Experience supporting highly regulated therapies (REMS or DEA Drug Scheduling equivalent)
• Ability to synthesize complex clinical, market, and customer data into actionable strategies
• Strong presentation skills and ability to influence senior, cross-functional, and agency stakeholders
• Ability to lead through ambiguity in a pre-commercial environment
• Ability to travel as required; average 10–20%, with higher travel during key launch periods

Pay

The starting base pay range for this position is $180,000-$235,000, with compensation determined based on several factors including skill set, years of experience, and geographic location. Employees in this role may be entitled to additional compensation, including bonus and equity.

Benefits

• 100% paid health benefits including Medical, Dental and Vision for you and your dependents
• 401(k) program with company match and vesting after the turn of the first month after your start date
• Flexible time off
• Generous parental leave and some fun fringe perks