Director, Patient Support Services Strategy and Operations

Responsibilities

Align patient services initiatives with organizational goals, compliance standards, and market access strategies.

Manage vendor relationships to deliver high quality services and operational excellence for both providers and patients.

Drive digital-first strategies for patient engagement and identify and implement technology solutions to streamline processes and enhance patient experience.

Define and refine key performance metrics by leveraging patient analytics, customer feedback, benchmarking, and compliance monitoring to drive continuous improvement in program outcomes, including KPI achievement, operational efficiency, and cycle time reduction.

Identify potential barriers to the onboarding experience of the patient and provider journey.

Provide oversight of the Treatment Experience budget and forecast.

Collaborate and work cross-functionally with all external vendors and internal stakeholders (i.e. Sales, Marketing, Market Access, Trade, Compliance, Commercial Operations, and Legal) to support impactful strategies.

Qualifications

• Bachelor’s Degree required. Advanced Degree Preferred (Pharm-D or Master’s Degree).
• 10+ years of relevant working experience in Patient Services function.
• Previous work history in pharmaceutical, biotechnology industry preferred.
• Proven experience in strategic planning and optimizing organizational effectiveness.
• Strategic thinker and skilled at connecting dots, prioritization and influence through story telling.
• Track record of successfully managing and leading vendor relationships from both a strategic and operational perspective and achieving results.
• Exceptional interpersonal skills including the ability to communicate effectively with people individually and groups; ability to communicate with technical and non-technical colleagues; experience establishing and maintaining effective relationships across stakeholders.
• Proven depth with analytical (qualitative and quantitative), creativity, and problem-solving skills.
• Strong functional knowledge of health insurance and benefits (i.e. Medicare Part D, commercial and Medicaid) with a solid understanding of insurance eligibility, benefit verification, prior authorization processes, reimbursement coverage, appealing insurance denials, application of financial assistance, co-pay support and bridge programs.
• In depth familiarity of pharmaceutical manufacturer compliance requirements, (HIPAA regulations) and federal regulations.

Pay

The pay range for this role is $220,500 - $257,250 per year in the U.S. Actual pay will depend on internal equity and other factors.

Benefits

Our benefits package includes:

• Health, dental, and vision insurance
• 401(k) retirement plan
• Flexible spending accounts
• Employee Assistance Program
• Comprehensive wellness programs

Contact Us

If you have any questions about this position, please contact us at talentacquisition@cytokinetics.com. For more information about Cytokinetics, visit our website at www.cytokinetics.com.

Fraud Warning

Please be advised that all legitimate offers from Cytokinetics will come directly from our official email domain (Cytokinetics.com) and will only be made after completing a formal interview process. Here are some ways to check for authenticity:

• We do not conduct job interviews through non-standard text messaging applications.
• We will never request personal information such as banking details until after an official offer has been accepted and verified.
• We will never request that you purchase equipment or other items when interviewing or hiring.

If you are unsure about the authenticity of an offer, or if you receive any suspicious communication, please contact us directly at talentacquisition@cytokinetics.com.