Director - Patient Financial Services (Hospital Billing)

About the Role

This hybrid position oversees the Cash Applications and Posting, Customer Service, and Medicaid Advocacy Departments within Revenue Cycle for the Patient Financial Services department. In-office time is required at our Corporate Headquarters in Owings Mills, MD.

Responsibilities

• Coordinates operations while adhering to the financial policies and procedures defined by Administration and the Board of Trustees Compliance.
• Maintains awareness of standards and regulations to assure compliance with orders or directives by governmental/regulatory agencies or other third parties.
• Monitors compliance of department-specific standards and regulations.
• Maintains confidentiality of privileged information regarding employees, patients, and other Hospital business.
• Manages to budget to ensure Hospital fiscal goals are met; be creative and proactive in managing resources.
• Establishes and implements controls to ensure accuracy of work and patient information.
• Develops and implements policies and procedures that support provision of services.
• Manages a proactive Charity Care Program.
• Maintains a safe environment throughout cost centers for all personnel and customers utilizing the areas.
• Ensures all employees meet hospital standards and expectations related to Customer Service.
• Recommends qualified and competent persons to provide appropriate service to customers.
• Ensures all employees consistently follow hospital-approved scripts and appropriate behaviors for interaction with all customers.
• Ensures customer standards exceed expectations.
• Implements processes focused on customers and promotes internal and external customer service values.
• Demonstrates effective team-building skills; works with all staff to encourage and coach them to a higher level of achievement.
• Provides timely, objective, and constructive feedback to employees regarding performance.
• Performs other duties as assigned.

Requirements

• 5-7 years of relevant experience.
• Bachelor's degree preferred.
• Diverse experience with hospital Patient Accounting, including prior responsibility in areas of Cash Posting and inbound Call Centers.
• Experience leading multiple teams of 10+ employees (including manager/supervisor level) in a large health system.