DIRECTOR - PATIENT FINANCIAL SERVICES

Responsibilities

• Coincides operations while adhering to financial policies and procedures defined by Administration and the Board of Trustees Compliance.
• Maintains awareness of standards and regulations to assure compliance with orders or directives by governmental/regulatory agencies or other third parties. Monitors compliance of department specific standards and regulations.
• Maintains confidentiality of privileged information regarding employees, patients and other Hospital business.
• Manages to budget to ensure Hospital fiscal goals are met.
• Be creative and proactive in managing resources. Establishes and implements controls to ensure accuracy of work and patient information. Develops and implements policies and procedures that support provision of services.
• Manages a proactive Charity Care Program.
• Maintains a safe environment throughout cost centers for all personnel, as well as, any and all customers utilizing the areas.
• Ensures all employees meet all hospital standards and expectations related to Customer Service.
• Recommends qualified and competent persons to provide appropriate service to customers.
• Ensures all employees consistently follow hospital approved scripts and appropriate behaviors for interaction with all customers.
• Ensures customer standards exceed expectations.
• Implements processes which are focused on customers and promote internal and external customer service values.
• Demonstrates effective team building skills. Works with all staff to encourage and coach them to a higher level of achievement.
• Provides feedback to employees regarding performance. It should be timely, objective and constructive.
• Other duties as assigned.

Qualifications and Requirements

• 5-7 years of relevant experience.
• Bachelor's degree preferred.

Additional Information

Who We Are:LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

What We Offer:

• Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.
• Growth: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.
• Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.
• Benefits: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.

Why LifeBridge Health?

• With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.
• Our organization thrives on a culture of CARE BRAVELY—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.