Director Patient Experience, Specialty

Responsibilities

• Lead patient experience call center services for specialty products, aligning workflows and training with patient needs
• Monitor program performance to optimize the patient experience
• Oversee and manage a team of patient navigators and access liaisons
• Evaluate vendor performance and emerging program support services for best-in-class patient support
• Develop training materials for specialty pharmacies and the Patient Experience team on the company programs
• Collaborate with the tech team to create dashboards tracking key patient journey milestones
• Conduct quarterly business reviews with vendors to assess program health

Qualifications

• Bachelor’s Degree required
• 6+ years of experience in market access, patient support, copay programs, or access & reimbursement in the BioPharma industry
• 2+ years of experience using Salesforce Health Cloud for managing patient support programs
• 3 years of internal manufacturer patient support program leadership experience
• Proven experience in patient access support, operational oversight, and vendor management

Benefits

• Health care and insurance benefits for employee and family
• Retirement benefits with company match
• Paid holidays and vacation
• Paid caregiver/parental and medical leave
• Annual bonus and eligibility for share-based long term incentive programs