Director- Patient Experience

About the role

The Director of Patient Experience oversees operations, implements policies, manages budgets, trains staff, and resolves patient complaints.

Responsibilities

• Connects patient experience metrics to operational and financial performance goals
• Trains clinical and administrative staff on customer service, relationship building, and communication frameworks
• Investigates, mediates, and resolves complex patient complaints or grievances
• Collaborates with frontline teams and leadership to implement changes that improve access to care, care coordination, and the healing environment

Requirements

• Bachelor's degree in a related area plus five years of progressively responsible management experience OR a combination of education and/or years of experience in management to equal a minimum of 9 years
• Experience working in a healthcare setting preferred

Qualifications

• Strong interpersonal and communication skills
• Knowledge of healthcare policies and procedures
• Ability to manage budgets and resources
• Experience with patient satisfaction analysis and improvement

Skills

• Excellent communication and problem-solving skills
• Ability to build and maintain relationships
• Experience with healthcare regulatory requirements

Benefits

• Health Plans + Supplemental Coverage Options
• Paid Time Off
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Pay

$75,000 - $95,000 annually

Schedule

M-F 8am-5pm

Travel

Up to 25%

Research Laboratory

No

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Grant Funded?

No