Director Patient Care Services - Emergency Department

Essential Functions

• Manages operations for quality 24/7 patient care and for the management of an optimal work environment for employees.
• Supervises staff involving interviewing and hiring, training, and performance evaluation; establishes specific performance standards and measures for work; confronts others directly and respectfully when performance does not meet expectations
• Oversees assigned budgets, including projections and reconciliation ; understands implications of TMC business decisions on bottom line and manages activities to produce results to support business decisions.
• Identifies areas where costs per unit can be optimized, prioritizes which projects will have greatest returns, and ensures quality results are realized in a timely manner; anticipates resources that will be needed to complete a project and avoid over-committing resources.
• Understands how assigned departments add value to TMC and its customers, and makes decisions and recommendations that are clearly linked to TMC’s strategies and financial goals.
• Applies business understanding to improve practices and processes of role ; leverages inter-function linkages to raise performance levels; thinks in global, cross-boundary terms before setting out on a project or problem-solving initiative.
• Communicates and interfaces with hospital personnel, patients, medical staff, and family members to ensure high-quality patient care; keeps department members informed on key issues.
• Provides information or resource assistance to other teams, departments or functions; assists others in their efforts, even if there is no immediate or direct benefit to one’s own function or department.
• Develops contingency plans with appropriate tactics and responds to unforeseen circumstances and utilizes planned resources, putting patients at the center of planning and delivery of services.
• Develops a coaching and mentoring relationship with others that is purposefully aimed at developing their independence ; encourages others to consider creative or innovative approaches to changing goals, processes or environments; assigns specific projects to challenge others and stretch their abilities and self-confidence.
• Implements and maintains established department, unit and hospital policies, procedures and objectives as well as quality assurance, environmental, and infection control policies; assures compliance with organization’s incident reporting system in a timely and accurate manner.

Minimum Qualifications

• Master’s degree in Nursing or related field required.
• Eight (8) years of nursing experience in an acute care setting required.
• Current RN licensure permitting work in the State of Arizona required.