Director, Patient Access & Financial Clearance

About the role

EHS Overview Episcopal Health Services Inc. (EHS) is a health system located on the Rockaway Peninsula in Queens, New York. EHS provides inpatient, outpatient, and emergency care to the diverse populations of the Rockaways, Five Towns, South Nassau, and beyond. The system offers comprehensive preventive, diagnostic, and rehabilitative services to people of all faiths. St. John’s Episcopal Hospital is accredited by The Joint Commission’s Health Facilities Accreditation Program and is approved by the New York State Department of Health. The hospital is a recipient of the Gold-Plus Get with the Guidelines®-Stroke Quality Achievement Award and the Gold-Plus Get with the Guidelines®-Heart Failure Quality Achievement Award from the American Heart Association. Additionally, St. John's is proud to be redesignated as a Baby-Friendly® Hospital by Baby-Friendly USA – the accrediting body and national authority for the Baby-Friendly Hospital Initiative (BFHI) in the United States. Come Grow With Us! The Director, Patient Access & Financial Clearance provides strategic and operational leadership for front-end Revenue Cycle functions across Episcopal Health Services. The role is responsible for building a consistent, measurable, and sustainable operating model for Patient Access and Financial Clearance, with accountability for registration, pre-registration, eligibility and benefits verification, authorization governance, financial clearance, patient estimates and financial communication, point-of-service collections, registration quality, front-end denial prevention, performance management, and workflow standardization. This is a transformation-focused leadership role requiring the ability to build and standardize front-end Revenue Cycle capabilities in an environment where workflows, ownership, controls, and performance infrastructure are continuing to mature. The Director partners across clinical, operational, financial, and technology teams to improve the patient experience, protect revenue, strengthen accountability, and prepare the organization for MEDITECH Expanse.

Responsibilities

• Provides strategic and operational leadership for Patient Access and Financial Clearance functions, including registration, pre-registration, eligibility and benefits verification, authorization governance, patient estimates, point-of-service collections, registration quality, and related front-end Revenue Cycle workflows.
• Builds and standardizes workflows, roles, controls, escalation paths, and performance expectations across Patient