Director, PAP Services

Job Duties

• Develops and monitors operational budgets including variance analysis, return on investment and appropriate action plans for remediation.
• Identifies cost reductions/efficiencies/revenue enhancements and makes any changes within areas of responsibility.
• Identifies and implements strategies to increase revenue and market share for defined programs.
• Uses critical thinking and problem-solving skills to achieve departmental goals and balance workload.
• Integrates industry best practice and evidence-based practice into programs and standards of care.
• Develops effective program models and measures outcomes that are patient centered rather than product line centered.
• Consistently manages operating teams to ensure achievement of organizational values, goals, strategic plan, and mission.
• Ensures departmental completion and compliance with Company Quality Improvement initiatives and objectives and meets ACHC and regulatory requirements.
• Selects and hires qualified staff, ensures an effective on-boarding, provides comprehensive training and regular feedback.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Establishes annual goals and objectives for the department based on the organization’s strategic goals.
• Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations.
• Collaborates with leadership to develop the PAP program and improve patient satisfaction.
• Works with mid-level managers to create daily, weekly, monthly, and quarterly key performance Indicators.
• Works with mid-level managers and contract price table management to assure that all accurate billing and payor information is added into the AdaptHealth system.
• Assesses and sets goals for all related metrics including productivity, denial management, days sales outstanding, accounts receivable turnover, accounts receivable aging composition, account volume per office, etc.
• Drives team member engagement, recognition, and retention.

Management/Supervision

• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Competency, Skills and Abilities

• Leadership Skills
• Strong ability to co-manage in a multi-site environment
• Independent thinker and decision maker
• Strong analytical and problem-solving skills with attention to detail
• Excellent verbal and written communication

Minimum Job Qualifications

• An associate degree from an accredited college required, bachelor’s degree preferred
• Five (5) years’ experience in Revenue Cycle Management or proven related experience is required
• Relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training preferred
• Valid and unrestricted driver’s license in the state of residence