Director, P&C Project & Process Excellence

At Zelis, we modernize the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs, and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients. AI is woven into the fabric of how we work; every associate is expected—and empowered—to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry.

About the role

The Director, People & Culture Project & Process Excellence is responsible for leading initiative execution, ensuring strategic priorities are translated into scalable, sustainable business outcomes. This role serves as the operational integrator for the P&C organization—bringing visibility to priorities, identifying dependencies, mitigating risks, and ensuring initiatives are designed and delivered with consistency, discipline, and measurable impact. A core responsibility is leading P&C process design and transformation, applying structured process improvement methodologies to simplify work, eliminate friction, and improve employee and manager experiences. This leader must build trusted partnerships, align diverse stakeholders around shared outcomes, and answer, “How do we make this happen?”

Responsibilities

• Project Strategy & Execution
  • Drive highly complex P&C initiatives across multiple workstreams while maintaining visibility into interdependencies, resource constraints, sequencing, risks, and organizational impacts.
  • Foster collaboration across teams with differing priorities by creating clarity, building consensus, and maintaining momentum.
  • Bring exceptional organizational agility and systems thinking to P&C initiatives.
  • Integrate change management into program execution by identifying stakeholder impacts, assessing organizational readiness, mitigating adoption risks, and ensuring employees and leaders are prepared for new processes, technologies, and ways of working.
  • Champion continuous improvement and operational excellence as foundational capabilities for the People & Culture function.
• Process Design & Operational Excellence
  • Lead process design, redesign, and continuous improvement efforts.
  • Think holistically about how people, process, technology, and data intersect.
  • Facilitate current-state assessments, future-state design sessions, stakeholder workshops, and implementation planning.
  • Develop standardized process frameworks, governance models, documentation standards, and operational measures that enable consistency across the P&C organization.
  • Ensure process design aligns with technology capabilities, data requirements, AI and automation opportunities, and business objectives.
• Mergers & Acquisitions
  • Project lead the collective P&C workstreams on M&A deals.
  • Partner with the business, HRBP, and P&C leadership to execute a smooth integration into Zelis.
  • Direct the planning, coordination, and delivery of deals by establishing governance, managing timelines, mitigating risks, and driving accountability across multiple stakeholders and functional teams.
  • Partner with P&C Centers of Excellence, Operations, HR Technology, and business leaders to integrate people, process, and technology solutions, ensuring initiatives are delivered seamlessly with minimal operational disruption and a positive employee experience.
  • Own and maintain the P&C M&A playbook, artifact library, and archive for completed M&A transactions.
• Relationship Leadership
  • Build strong, trusted relationships across the People & Culture organization and with partners throughout the enterprise.
  • Serve as a collaborative thought partner who brings structure to ambiguity and helps P&C navigate complex challenges.
  • Influence without direct authority by establishing credibility, demonstrating sound judgment, and consistently delivering results.
  • Create an environment of partnership, transparency, and shared accountability across functions.

Requirements

• Bachelor’s degree in Human Resources, Organizational Development, Business, or related field; Master’s in related field preferred.
• Typically, 12+ years of progressive leadership experience in HR, Operations, Consulting, Business Transformation, PMO, or Operational Excellence; previous HR experience preferred.
• Demonstrated expertise leading large-scale process design and business process transformation initiatives, as well as complex cross-functional programs with multiple concurrent initiatives.
• M&A integration experience required; strong understanding of M&A complexities for HR.
• Proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.
• Advanced proficiency in AI-enabled PM tools and data-driven decision frameworks.
• Exceptional stakeholder management, facilitation, communication, and executive influencing skills.

Please note: At this time, we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. All employee work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies. While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.

Pay

Base Salary Range: $139,000.00 - $176,700.00. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills.

Benefits

Zelis’ full-time associates are eligible for a highly competitive benefits package, which demonstrates our commitment to employees’ health, well-being, and financial protection. The US-based benefits include:

• 401k plan with employer match
• Flexible paid time off, holidays, and parental leaves
• Life and disability insurance
• Health benefits including medical, dental, vision, and prescription drug coverage