Director, Outpatient Services

About the Role

Haven Behavioral Healthcare, an Oceans Healthcare Company, is a behavioral healthcare system providing high-quality, specialty behavioral health services for individuals with mental health and substance abuse issues. The Director of Outpatient Services is responsible for the overall leadership and operation of the facilities’ outpatient services and functions. This position coordinates with the Director of Nursing (DON) and the inpatient clinical director to identify staffing issues and pertinent nursing care issues to ensure appropriate daily operations of the outpatient programs.

The Director ensures the outpatient program is adequately staffed and that programming meets standards in accordance with Joint Commission, Federal and State regulations, Oceans' Mission, policies and procedures, and Performance Improvement Standards.

Responsibilities

• Provides direction, supervision, monitoring, and disciplinary action for all staff of the Outpatient Program.
• Cooperates and works with all members of the management team to develop, formulate, implement, and revise clinical programming proposals for recommendations to medical and professional staff, adhering to regulatory body standards and facility goals.
• Provides, coordinates, and monitors in-service opportunities for staff continuing education.
• Supervises utilization review and performance improvement in the outpatient setting.
• Provides and coordinates education to staff on compliance plans, age/disability/cultural sensitivity, diversity adherence, and demonstrates an ability to assess and interpret age/disability-specific information and patient population response to treatment.
• Conducts treatment planning, discharge planning, and facilitates support groups to meet the needs of patients and families.
• Works closely with the facility administrator to achieve the program’s financial goals regarding expense management and revenue production, as well as maintain overall administrative and committee structure.
• Provides and solicits customer, department, and facility information orally and in writing on overall facility performance.
• Performs other duties and projects as assigned.

Requirements

• Master’s degree in social work, psychology, or counseling preferred (e.g., LMSW, LCSW, LPC, LMFT, MSW, Psychologist, RN, or LVN/LPN).
• Minimum of 2 years’ experience in inpatient/outpatient psychiatric treatment, with at least 1 year of supervisory experience.
• At least 1 year of experience working with chronically mentally ill, adult, and geriatric patient populations.

Skills

• Excellent communication and interpersonal skills to foster cooperation across departmental lines and manage information, environmental, and fiscal resources.
• Strong writing and composition skills.
• Able to organize and prioritize high-volume workload.
• Able to function with minimal supervision.
• Ability to maintain a positive work attitude and interact cooperatively and professionally with other staff members.
• Basic competency in age, disability, and cultural diversity needs of patients served; ability to relate to patients in a manner sensitive to those needs.
• Communicates effectively in an age/disability-appropriate manner to patients and their families.
• Must successfully complete BLS certification and an Oceans-approved behavioral de-escalation program.

Work Environment

• Subject to frequent interruptions and occasional pressure due to multiple calls and inquiries.
• High-paced and potentially stressful environment; must be able to cope mentally and physically with the atmosphere.
• May experience disagreeable odors, sights, and/or unpredictable patient behavior.
• Spends approximately 85% or more of the time inside a building, which offers protection.