Director, Outbound Transportation

Reports to: VP/GVP Transportation • Location: New Albany, OH (Hybrid)

About the Role

The Director of Outbound Transportation is responsible for developing and executing Abercrombie & Fitch Co.'s outbound transportation strategy across eCommerce, Retail, Wholesale, Franchise, and Non-Merchandise transportation. This leader oversees carrier strategy, network performance, transportation technology, financial stewardship, and customer delivery experience while ensuring the network is positioned to support future growth. The role inherits a strong transportation organization with established carrier relationships, disciplined financial management, and best-in-class operating processes. The opportunity is to evolve transportation capabilities through strategic partnerships, analytics, innovation, and scalable network design that supports changing customer expectations, emerging fulfillment models, and long-term business growth. As a trusted advisor to Supply Chain leadership, this leader influences enterprise decisions that impact customer experience, fulfillment performance, transportation economics, and future transportation capabilities.

Responsibilities

• Transportation Strategy, Network Design & Customer Experience
  • Develop and execute transportation strategies that balance customer experience, service, speed, cost, capacity, and resiliency across Stores, eCommerce, Wholesale, Franchise, and emerging business channels.
  • Lead network optimization initiatives, including carrier diversification, routing strategies, delivery models, consolidation opportunities, and future-state network design.
  • Develop scalable transportation solutions that support channel expansion, international growth, store openings, and evolving fulfillment models.
  • Partner with Customer Care, Store Operations, Distribution Operations, and Brand leaders to align transportation performance with customer and store expectations.
  • Establish contingency and resiliency plans that protect customer commitments and business continuity during disruptions.
  • Monitor transportation trends, market dynamics, and emerging capabilities to proactively identify risks and opportunities.
• Financial Stewardship & Carrier Management
  • Develop and manage the outbound transportation budget, annual operating plan, and transportation forecasts.
  • Drive transportation cost optimization initiatives while maintaining customer experience and service expectations.
  • Establish forecasting discipline, variance management, and performance metrics across transportation spend, service, and customer outcomes.
  • Build business cases supporting transportation investments, sourcing strategies, network optimization, and technology enhancements.
  • Own enterprise carrier relationships across parcel, pool, LTL, truckload, final-mile, and specialized transportation providers.
  • Lead transportation sourcing and carrier negotiations in partnership with Procurement to balance cost, service, capacity, and flexibility.
  • Establish carrier performance programs that drive accountability, innovation, and continuous improvement while preserving A&F's reputation as a customer of choice.
• Technology, Analytics & Innovation
  • Lead transportation technology strategy in partnership with Product Management, Data Solutions, Analytics teams, and external technology providers.
  • Leverage analytics, AI, automation, predictive modeling, and transportation data to support sourcing, capacity planning, network design, and operational improvement decisions.
  • Improve transportation visibility, reporting, and decision-making capabilities while evaluating future transportation and fulfillment technologies.
  • Ensure transportation decisions are increasingly data-driven and supported by scalable reporting and performance insights.
• Leadership & Cross-Functional Partnership
  • Serve as the connective tissue between Transportation, Distribution Operations, Customer Care, Store Operations, Technology, Finance, Procurement, Carriers, and Business Development teams.
  • Represent Transportation within Supply Chain leadership discussions and influence enterprise decisions impacting customer experience, network performance, and business growth.
  • Lead and develop a high-performing transportation organization while preserving the strong culture, engagement, and performance that exists today.
  • Establish clear expectations, succession strategies, and capability-building plans that prepare the organization for future growth and change.
  • Foster a culture of accountability, innovation, continuous improvement, and customer focus while developing future transportation leaders.

Requirements

• Bachelor's Degree in Supply Chain, Logistics, Business, Engineering, or related field preferred.
• 10+ years of progressive transportation, logistics, supply chain, fulfillment, or related experience.
• 5+ years leading transportation teams and transportation service providers.
• Deep expertise in parcel transportation, fulfillment operations, carrier management, sourcing, and network optimization.
• Proven experience developing transportation strategies that improve customer experience, business performance, and operational scalability.
• Strong understanding of transportation economics, carrier markets, fulfillment networks, and transportation technologies.
• Experience leveraging analytics, technology, and data-driven decision-making to improve network performance and influence strategic outcomes.
• Strong financial acumen, including budget management, forecasting, variance analysis, and business case development.
• Excellent executive communication, stakeholder management, negotiation, and cross-functional influence skills.
• Demonstrated ability to evaluate future-state network designs, emerging transportation models, and evolving industry capabilities.
• Retail, omnichannel, eCommerce, or consumer products experience preferred.