Director Operations Support & Assets

About the role

The Director of Operations Support & Assets serves as the executive authority for network-wide physical asset management, inventory controls, and campus operational readiness. Accountable for driving the network-wide 'I have the supplies and materials to do my job' (Q12) employee engagement metric, this role acts as the strategic architect of the overall staff experience, designing operational systems that eliminate friction and enable school and central office teams to focus on instructional excellence. Reporting to the Senior Director Operations Project Management, the Director leads the overarching operational frameworks, technology-enabled inventory systems, and asset lifecycles across all schools and central office environments. Directing a team of four Operations Support & Asset Managers across four cities, this leader drives cross-functional strategy and alignment with School Leadership, Operations, Finance, Procurement (including Amazon), Talent, Academics, and IT to deliver seamless, highly responsive operational support.

Responsibilities

• Architect and lead the network-wide physical asset strategy, establishing standardized SOPs, inventory control policies, workroom governance, and asset lifecycle tracking across all 40+ school sites.
• Establish expectations and operational frameworks for staff workroom logistics, budget management, PTO/coverage models, and central office support hours in schools.
• Design communication and change management loops to socialize operational updates, ensuring campus staff understand and feel supported by resource allocation systems.
• Design and facilitate training for school based asset leads.
• Govern operational service delivery standards, key performance indicators (KPIs), and service-level agreements (SLAs) for non-tech assets.
• Manage end to end process for school uniform procurement and ID systems, including vendor management, school workflow, and family experience.
• Manage non-tech supply chains, warehouse operations, multi-site moves, and central office workplace culture and logistics.
• Architect and govern the end-to-end curriculum and furniture supply