Director, Operations HR Business Partner

Responsibilities

• Leads a team of HR Business Partners to ensure HR strategies are consistently implemented across the network.
• Owns the People Team relationship with our operations leaders (RVP, AD, GM); articulates HR’s value through measurable business outcomes (e.g., retention, internal fill rate, time-to-fill, succession plan readiness, talent and performance, etc.).
• Converts company and regional business priorities into a 12–24 month people plan with clear KPIs, milestones, and ROI.
• Coaches senior leaders to elevate enterprise leadership behaviors; builds managers’ capability to lead change, give/receive feedback, and manage performance.
• Establishes direction and priorities for the regional HR team and direct reports, while identifying capabilities and competencies to develop top HR talent in their region.
• PARTNERS WITH OTHER HRBP LEADERS (E.G., EMEA, LACAR, FSC) TO ENSURE AN ENTERPRISE MINDSET AS WE SUPPORT THE COMPANY’S GLOBAL PEOPLE STRATEGY.
• LEVERAGE CROSS-COE SOLUTIONS (COMP/BENEFITS, TA, TALENT MANAGEMENT, LEARNING, LEADERSHIP DEVELOPMENT, COMMUNICATIONS) TO SOLVE COMPLEX CHALLENGES, AND PROACTIVELY ENGAGE WITH COES WHEN PROCESS OR WORK PRODUCT REFINEMENT IS NEEDED.
• CHAMPION AND TAKE ACCOUNTABILITY FOR THE FULL TALENT LIFE CYCLE, FROM TALENT ATTRACTION, SELECTION, ONBOARDING, PERFORMANCE ENABLEMENT, DEVELOPMENT, MOVEMENT.
• DRIVE RIGOROUS TALENT REVIEWS AND SUCCESSION PLANNING; INCREASE BENCH STRENGTH IN ‘READY-ENOUGH’ AND ‘READY IN 12 MONTHS.’
• PARTNER WITH WORKFORCE OPTIMIZATIONS (WFO) TO HELP MODEL SCENARIOS (COST VS EFFICIENCY TRADE-OFFS) WHILE KEEPING SAFETY AND GUEST EXPERIENCE AT THE FOREFRONT.
• DIAGNOSE ORG EFFECTIVENESS (SPAN/LAYERS, ROLE CLARITY, DECISION RIGHTS, SKILLS) AND LEAD REDSIGNS THAT IMPROVE SPEED, QUALITY, AND ACCOUNTABILITY.
• PARTNER WITH TA TO FORECAST NEEDS AND ACCELERATE TIME-TO-FILL FOR CRITICAL ROLES.
• SERVE AS ESCALATION POINT FOR COMPLEX UNION AND/OR EMPLOYEE RELATIONS MATTERS TO THE DIRECTOR, LABOR AND EMPLOYEE RELATIONS.
• MANAGE AN HR BUDGET IN ACCORDANCE WITH COMPANY SPEND/SAVINGS OBJECTIVES AND ENSURE FISCAL RESPONSIBILITY WITHIN THEIR TEAM.

Qualifications

• Minimum Education and/or Experience: 10+ years progressive HR experience with substantial time in a business-facing role; 5+ years leading HRBPs/Generalists in multi-site operations.
• Bachelor’s degree required.
• Advanced knowledge of federal/state employment law; strong business and financial acumen.
• Experience in organization design, talent management, change management, and labor relations.
• Excellent communication, consulting, and client management skills.
• Ability to travel frequently within the region; overnight stays as needed.

About Us

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans. From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation. Our Benefits include Medical/prescription drug, dental, and vision Insurance, Health Savings Account, Flexible Spending Accounts, Life Insurance, Disability Insurance, 401(k), Critical Illness, Hospital Indemnity and Accident Insurance, Identity Theft and Legal Services, Paid time off, Paid Maternity Leave, Tuition reimbursement, Training and Development, Employee Assistance Program (EAP) & Perks.