Director, Operations Commercial Installations
Role Summary
Working closely with the VP of Sales, the Director of Operations is responsible for leading the end-to-end execution of large-scale commercial product installations across multiple regions. This role oversees project management, field/site execution strategy, resource planning, and cross-functional coordination to ensure flawless delivery, exceptional customer experience, and strong financial performance. The Director owns the full P&L for the installation business, driving operational efficiency, margin improvement, and sustainable growth.
Responsibilities
Operational Leadership
- Lead a team of PM professionals managing all operational functions supporting large commercial product installations, including project management, field execution, logistics, and vendor/customer coordination.
- Build, optimize and scale operational processes that ensure consistent, high-quality delivery across multiple concurrent projects.
- Develop capacity planning, workforce allocation, and scheduling strategies to optimize utilization and meet customer timelines.
Project & Program Management
- Ensure full optimization of our PM team managing the planning, execution, and closeout of complex installation projects, ensuring scope, schedule, and budget alignment.
- Implement project governance frameworks, risk mitigation plans, and performance tracking mechanisms.
- Serve as executive sponsor for major customer deployments, ensuring alignment between internal teams, partners, and client stakeholders.
Financial & P&L Ownership
- Own full P&L for the installation business, including revenue forecasting, cost management, margin optimization, and financial reporting.
- Analyze operational performance metrics and financial results to identify opportunities for efficiency, cost reduction, and profitability improvement.
- Partner with Finance to develop annual budgets, forecasts and long-range operational plans.
Team Leadership & Development
- Lead, mentor, and develop a high-performing operations and project management team.
- Establish clear performance expectations, KPIs, and accountability mechanisms.
- Foster a culture of people leadership, quality, continuous improvement, and operational excellence.
Cross-Functional Collaboration
- Partner closely with Sales, Product, Engineering, Supply Chain, and Customer Success to ensure seamless execution from contract to installation.
- Provide operational insights to inform product design, installation standards, and customer experience improvements.
- Manage relationships with third-party contractors, integrators, and service partners.
Process Improvement & Operational Excellence
- Drive continuous improvement initiatives using data-driven methodologies (Lean, Six Sigma, etc.).
- Standardize installation procedures, documentation, and quality controls across all regions.
- Implement tools and systems that enhance visibility, efficiency, and scalability of operations.
Qualifications
10+ years of operational leadership experience with 15 or more direct reports, ideally in commercial installations, construction, product deployment, or large-scale field services
Proven track record managing complex, multi-site installation programs with strict timelines and budgets
Demonstrated experience owning and improving a full P&L
Strong analytical, financial, and strategic planning skills
Exceptional people leadership, communication, and stakeholder-management abilities
Experience building, leading and scaling high-performing operational teams
Strong working knowledge of an ERP such as Oracle, having a PMP or Six Sigma certification is an asset