DIRECTOR OPERATIONS- Campus Dining - Stephen F Austin State University- Nacogdoches, TX

Job Summary

Chartwells Higher Education is seeking a DIRECTOR of OPERATIONS on our food service team at Stephen F. Austin State University in Nacogdoches, TX. The DIR OPS will help lead the food service operation and financial success for this high volume, multi-unit dining account, overseeing residential, retail dining and catering.

KEY RESPONSIBILITIES

• Helps lead, manage, and inspire a diverse team at a large account, with the goal of providing top-notch service to the client, students, and community
• Drives and develops self and team at the account towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, etc.)
• Shares best practices, mitigates risks, champions diversity, and builds community
• Fosters a culture of transparency, understanding, education, safety, and accountability at the account
• Supports functional areas of operation, including but not limited to safety, marketing, nutrition and culinary
• Ensures adherence to local, state, federal and company policies, and conducts unit audits to ensure conformance for key areas (e.g. food storage, sanitation)
• Champions development within the account; conducts performance evaluations, along with succession planning for the account; has full understanding of all roles within operation
• Works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes

PREFERRED QUALIFICATIONS

• Bachelor's degree and minimum of three (3) years of management experience in food service
• Higher Education experience in board and retail operations is required
• Well-versed in all aspects of foodservice management with a proven track record of success
• Proven track record of leading a business and a team, strong customer service, and good business and financial acumen
• Strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills
• Champions the inclusion mindset, proactive, positive, professional, and resilient
• Excellent computer skills and proficiency with Microsoft Office suite and POS software

COMPENSATION AND BENEFITS

• $100,000 +
• Relocation
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retail Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

QUALIFICATIONS

• Bachelor's degree and minimum of three (3) years of management experience in food service
• Higher Education experience in board and retail operations is required
• Well-versed in all aspects of foodservice management with a proven track record of success
• Proven track record of leading a business and a team, strong customer service, and good business and financial acumen
• Strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills
• Champions the inclusion mindset, proactive, positive, professional, and resilient
• Excellent computer skills and proficiency with Microsoft Office suite and POS software