Director, Operations Business Administration

About the role

This position provides strategic and tactical direction and support for the Operations departments of Management Reporting, Financial Reporting & Budgeting, Employee Engagement & Communications, and Service Strategy & Solution Services to ensure overall performance meets or exceeds the established industry and company standards for service, innovation, and professionalism.

This role requires a thorough understanding of RBC US Wealth Management’s strategic priorities, competitive advantages, and positioning within the industry to ensure optimal alignment of the departments’ plans and priorities with those of the firm. The position interacts extensively with various business lines as well as functional units, providing process and service support to both internal and external customers.

The incumbent must understand regulatory and organizational risks associated with work processes, how work is processed from beginning to end, and dependencies on other areas and departments.

Responsibilities

• Department Management & Oversight – Lead and manage teams to meet industry standards, oversee complex processes, provide training and succession planning, monitor process effectiveness, ensure quality consistency, and serve as the escalation point for unresolved issues.
• Stakeholder Relations – Act as senior Operations contact to business lines and functional units; establish and maintain relationships with clients, business lines, and external vendors.
• Financial Management & Reporting – Oversee performance reporting to senior leadership, coordinate department budgets and financial forecasts, monitor spending, and provide variance analysis and strategic financial insights.
• Communications & Employee Engagement – Communicate RBC's vision and organizational messaging, manage stakeholder communications, solicit customer feedback, foster positive workplace culture, and develop presentations for senior leadership.
• Service Strategy & Quality Management – Define service delivery standards, manage service quality and customer satisfaction, direct solution development, and analyze processes to recommend and implement improvements.
• Industry & Regulatory Awareness – Stay informed about industry regulations, trends, and emerging technologies relevant to operations.
• Strategic Leadership & Advisory – Serve as senior advisor for cross-departmental decision-making, develop and execute business plans aligned with firm strategy, and represent Operations on cross-functional projects and committees.
• Compliance & Change Management – Ensure adherence to firm and regulatory policies, and support employees through organizational transitions.

Requirements

• Must-have:
  • 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 7+ years of securities, banking, technology, and/or job-specific industry experience
  • 7+ years prior securities, banking, technology industry, and/or job-specific related experience
  • Securities license 7 or 99 (or able to obtain license within 120 days)
  • 5+ years demonstrated and sound experience leading and managing a team
• Nice-to-have:
  • 4-year degree from an accredited university in business, finance, or related field
  • 10+ years credit operations, project management, vendor management, analysis, and/or risk control experience

Skills

• Adaptability
• Business Performance Management
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• Customer Service
• Decision Making
• Interpersonal Relationship Management
• Operational Delivery
• Process Improvements
• Time Management

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

Pay

The good-faith expected salary range for this position is $160,000 - $230,000 depending on factors including but not limited to the candidate’s experience, skills, registration status, market conditions, and business needs. This range does not include other elements of total compensation, such as a discretionary bonus and benefits (e.g., 401(k) program with company-matching contributions; health, dental, vision, life, and disability insurance; and paid time-off plan).

Schedule

Full-time, 40 hours per week.