Director, Operations

About Monogram Foods

A leading food manufacturer, Monogram Foods specializes in delivering your favorite foods and snacks with unparalleled quality and flavor. We specialize in co-manufacturing, private label, and food service solutions, offering a diverse range of products including appetizers, meat snacks, sandwiches, bacon, corn dogs, and baked goods. Established in 2004 and headquartered in Memphis, Tennessee, Monogram Foods has earned recognition as one of the fastest-growing private companies in the nation. With over 4,000 team members across 12 locations in seven states, our unwavering commitment to excellence and passion for quality drives everything we do. Our dedication extends beyond our products to giving back to local communities. Through the Monogram Foods Loves Kids Foundation, we strive to "make it better" for children and families, embodying our core values and creating lasting, meaningful change.

Position Overview

The Director-Operations is expected to provide overall leadership and responsibility for the manufacturing operations, including all safety, quality, and cost results and issues. In addition, the position will continually review all operational procedures, with a view to improving operating performance and financial results, and will have overall responsibility for the P&L of the plant. This position has a number of direct reports, and will provide overall leadership and development opportunities for team members, building a high-performing team.

Essential Duties And Responsibilities

• Provide overall leadership for all aspects of the manufacturing operation, directing efforts to achieve daily, weekly, monthly, and annual goals.
• Ensure that high levels of customer satisfaction are met.
• Monitor revenue and budgets, analyzing performance and financial impacting KPIs, with a view to maximizing profits.
• Provide direction to operational teams based on trends.
• Review and analyze performance, making comparisons to past performance and investigating differences.
• Collaborate as necessary with partners in Procurement, Safety, and Demand planning.
• Define, implement, and revise operational and facility policies and guidelines.
• Lead and support corrective actions to close gaps in processes to drive improvement of results.
• Review the financial performance of the plant, assuming overall responsibility of the P&L.
• Develop growth opportunities as well as waste reduction initiatives to improve revenue.
• Develop, mentor, and train the team to achieve and improve performance both on a personal level and company level.
• Build a high-performing team capable of meeting expectations, focusing on building team relationships.
• Collaborate with department managers as required to achieve financial objectives, company goals, and operational compliance.
• Develop cross-functional internal and external relationships to improve overall plant performance.
• Communicate with supervisor and management as necessary to provide updates on operations and opportunities.
• Manage the available resources.
• Perform other duties as assigned.

Qualifications

• Education: Associate degree is required. Preferred Education: Bachelor’s degree in Engineering, Business, Business Management, or a related field is preferred.
• Experience: Ten or more years of relevant experience, including experience working in Continuous Improvement, Quality, and Warehousing functions.
• Competencies and Skills: Strong financial literacy, and the ability to manage the P&L of the plant. Solid knowledge of general manufacturing operations regulations, processes, and procedures, including relevant safety regulations and procedures. Understanding of the equipment used at the plant. Understanding of the legal, regulatory, and HR issues that surround managing people. Continuous improvement mindset. Ability to create, manage and motivate a high-performing team. Ability to resolve complex problems and develop and implement processes to prevent future occurrences. Excellent organizational skills and attention to detail, and the ability to prioritize tasks. Good verbal and written communication skills. Ability to prioritize resources.