Director, Operations

Benefits

• medical
• dental
• vision
• AD&D
• short and long-term disability
• life insurance
• 401k retirement savings with employer match
• paid parental leave
• paid time off
• holiday pay
• Employee Assistance Program

Responsibilities

• Support a platform of practices and manage field employees and supported practices
• Provide outstanding leadership for a geographically dispersed team, recruit key hires, and implement training and cross training to strengthen service offerings
• Drive a strong culture and environment that will support and enable all team members to be successful
• Foster accountability, teamwork and mutual trust and respect for all team members through mentoring and coaching activities
• Monitor regional KPIs and develop action plans when needed; Responsible for regional P&L outputs
• Regional Revenue cycle management
• Coordinate monthly meetings and ongoing training for staff
• Troubleshoot and triage potential issues to identify root cause
• Work collaboratively in partnership within LifeStance leadership to contribute to process improvements, tools or resources to enhance the customer and patient experience

Skills & Experience

• Bachelor’s degree
• 7+ years of operational management within a healthcare setting
• Knowledge and experience with clinical operations
• Knowledge of clinical information systems such as EMR, MAR, PACS, Registration, OE, CPOE, etc.
• Ability to learn new technology while gaining proficiency in several EMR/EHRs; gain proficiency in new technologies. From cloud everything, non-Microsoft work environment to implementations using FHIR & API
• Exceptional client engagement
• Proven ability to improve business processes, methods, quality, and decision-making to achieve meaningful, measurable improvements
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

Physical Requirements

• Sit, stand, bend, talk and hear
• Frequent walking
• Lift and/or move objects up to 25 pounds