Director, Operations

About the role

The Director of Operations will lead site operations for our facility, responsible for end-to-end on-site operations from pre-arrival logistics through inventory, processing, storage, and outbound shipping. Grading remains out of scope and run by a separate organization.

Responsibilities

• Own on-site production and logistics end-to-end (pre-arrival through shipping), balancing throughput, cost, and uncompromising quality
• Scale operations from thousands of unique items per year to tens of thousands, ensuring capacity planning, workflow design, staffing, and technology support that meet growth targets
• Own and deliver Safety, Quality, Productivity, Throughput, and service KPIs, establishing operating mechanisms and review cadences that drive accountability across teams
• Drive continuous improvement (CPI mindset) to increase throughput, efficiency, and quality; define and standardize processes that scale while reducing variability
• Build a high-ownership culture that values urgency, workplace pride, and operational discipline—from how the workspace looks to how it functions
• Develop leaders and teams in partnership with the People team, enhancing skills and engagement while aligning to an integrated business strategy
• Manage site risk across safety, security, and insurance considerations through cross-functional collaboration and governance
• Partner with Product and Engineering to implement new and improved tech solutions that unlock measurable operational gains
• Cascade functional strategy and ensure operational effectiveness, making final decisions on implementation and managing actions that impact multi-department budgets
• Communicate across senior stakeholders, reconciling multiple views to drive business results and ensuring schedules and budgets meet functional requirements
• Lead through subordinate managers across multiple integrated departments, setting methods, techniques, and evaluation criteria for obtaining results at the functional level
• Communicate with senior stakeholders, reconciling multiple views to drive business results and ensuring schedules and budgets meet functional requirements

Requirements

• 10+ years of proven operational and leadership experience with a record of delivering results in Operations as GM/Director of operations in light manufacturing, warehousing, or fulfillment center type roles
• Demonstrated ability to drive business performance in production, logistics, and quality excellence
• Proven track record of designing and implementing processes to drive consistency, increased speed and quality of customer care delivery at scale
• Collaborative, change-management oriented leader who moves with urgency and empowers leaders to deliver at scale
• Possess a continuous improvement mindset with experience in observing, recommending, testing, and implementing process changes that increase quality and efficiency on a consistent basis
• Data-driven operator with strong process focus and continuous improvement orientation; decisive in ambiguous situations with diverse stakeholder needs

Qualifications

• Education: Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or related field
• Experience: Proven track record of leading operations in a fast-paced, high-volume environment
• Skills: Strong organizational, problem-solving, and decision-making skills; ability to manage multiple projects simultaneously
• Technology: Familiarity with warehouse management systems, supply chain software, and other relevant tools

Skills

• Operational Excellence
• Leadership
• Continuous Improvement
• Project Management
• Team Building
• Change Management

Benefits

• Health Insurance
• 401(k) Matching Plan
• Vacation
• Holiday Pay
• Employee Discounts
• Flexible Hours
• Fun Working Environment

Pay

The salary for this position is $175,000-$195,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Schedule

This role is based in Santa Ana, CA and reports to the Senior Director, Operations.