Director, Operations
About Cefaly
CEFALY Technology is the maker of CEFALY, an FDA-cleared, over-the-counter wearable medical device that’s clinically proven to relieve migraine pain and reduce migraine frequency. Migraine is a complex neurological condition that causes intense headache pain, nausea and other symptoms in more than 1 billion people worldwide. CEFALY provides drug-free migraine relief without a prescription and with minimal side effects. It uses external trigeminal nerve stimulation (e-TNS) to stimulate and desensitize the trigeminal nerve, the primary pathway for migraine pain.
Position Summary
CEFALY Technology is seeking an experienced operations leader to strengthen and scale the organization's global supply chain, logistics, fulfillment, and operational planning capabilities. This individual will serve as the functional leader for Operations and will be responsible for ensuring reliable product availability, efficient distribution, regulatory-compliant international trade activities, and scalable operational processes that support continued growth.
Essential Responsibilities
Own and lead the organization's supply planning process to ensure product availability while optimizing inventory investment and working capital.
Develop and maintain integrated demand and supply planning processes in partnership with Commercial, Finance, Customer Service, and Supply Chain stakeholders.
Monitor inventory levels, safety stock strategies, product availability, and inventory health across all distribution channels.
Lead inventory planning activities to support product launches, promotions, market expansion, and business continuity.
Establish operational metrics and reporting to measure forecast accuracy, inventory performance, service levels, and supply reliability.
Identify and mitigate supply risks through proactive planning, scenario analysis, and contingency strategies.
Support Sales & Operations Planning (S&OP) processes and executive decision-making.
Provide strategic oversight of domestic and international logistics operations, including transportation, warehousing, and third-party logistics providers.
Lead initiatives to improve fulfillment efficiency, order accuracy, delivery performance, and customer experience.
Manage relationships with logistics providers, freight forwarders, customs brokers, and distribution partners.
Monitor logistics performance metrics and implement corrective actions to improve service and reduce cost.
Develop scalable fulfillment processes supporting growth across ecommerce, distributor, and retail channels.
Ensure efficient movement of products while maintaining compliance with applicable transportation and trade regulations.
Evaluate and implement operational improvements that enhance speed, visibility, and operational efficiency.
Serve as the operational lead for import/export compliance activities supporting global distribution.
Ensure compliance with applicable customs, trade, import, export, and transportation regulations.
Oversee product classifications, country-of-origin requirements, customs documentation, and trade records.
Partner with Regulatory Affairs, Quality, Legal, and external advisors to assess regulatory impacts on global trade activities.
Support audits, assessments, and regulatory inquiries related to import/export operations.
Monitor evolving trade requirements and proactively implement process improvements to maintain compliance.
Lead continuous improvement initiatives across operational processes, systems, and workflows.
Identify opportunities to improve operational efficiency, reduce costs, mitigate risk, and enhance customer satisfaction.
Establish key performance indicators and management reporting processes to improve operational visibility and accountability.
Support business continuity planning, operational risk assessments, and supply chain resilience initiatives.
Lead cross-functional projects supporting scalability, automation, and operational maturity.
Drive data-driven decision making through analysis of operational performance metrics and trends.
Lead, mentor, and develop Operations, Supply Chain, and Logistics personnel.
Provide operational leadership across Customer Service, Finance, Quality & Regulatory Affairs, Product Development, Commercial, and leadership teams.
Support employee training initiatives related to operational processes and systems.
Provide operational guidance during business planning, product launch, supplier management, and strategic growth initiatives.
Foster a culture of accountability, continuous improvement, collaboration, and customer focus.
Qualifications
Education: Bachelor's degree in Supply Chain Management, Operations, Engineering, Business Administration, or related field required. MBA or advanced degree preferred.
Experience: 8–12+ years of progressive operations, supply chain, logistics, or fulfillment leadership experience. Experience managing contract manufacturing partners and suppliers. Demonstrated experience within the medical device industry or another highly regulated industry such as pharmaceuticals, biotechnology, diagnostics, aerospace, or healthcare technology. Proven experience managing global supply chains, international logistics, and inventory planning functions. Demonstrated experience overseeing third-party logistics providers, distribution partners, and transportation networks. Experience supporting import/export compliance programs and international trade operations. Experience leading Sales & Operations Planning (S&OP), demand planning, or integrated business planning processes. Demonstrated success improving operational performance, inventory management, and customer service levels. Experience supporting global commercial operations and multi-country distribution networks preferred.
Knowledge & Skills: Strong understanding of supply planning, inventory management, logistics, fulfillment operations, and global trade compliance. Knowledge of import/export regulations, customs requirements, and international transportation practices. Strong understanding of ERP systems, operational reporting, and supply chain planning tools. Excellent analytical and data-driven decision-making capabilities. Strong project management and organizational skills. Ability to identify operational risks and develop practical mitigation strategies. Excellent communication and cross-functional influencing skills. Strong leadership presence and ability to drive organizational change. Ability to manage multiple priorities within a fast-paced, growth-oriented environment.
Preferred Certifications: APICS/ASCM CPIM, CSCP, CLTD, Lean Six Sigma, PMP, or equivalent certifications preferred.
Benefits
Health insurance (80% employer-paid)
Employer-paid Dental and Vision
Short-Term and Long-Term Disability
Group Life Insurance
IRA with company match (no vesting period)
Paid PT
Paid company holidays