Director, Operations

Duties And Responsibilities

• Provides senior leadership to drive strategic vision for Aligned’s datacenters, including Critical Facilities Operations, Preventative Maintenance, Commissioning, Infrastructure, Service Delivery, Security, Logistics, and Safety on a Senior level.
• Manages Campus operations of the 24x7 Datacenter environment.
• Identifies and implements critical metrics necessary to manage and monitor the performance of overall operations including, but not limited to, capacity, availability, budget, and inventory.
• Oversees all electrical and mechanical infrastructure such as UPS systems, generators, fire suppression systems, BMS, and HVAC systems.
• Has responsibility for meeting established Service Level Agreements (SLAs).
• Ensures that all work performed within the Datacenter is done to high quality and without impact to any internal/external customers.
• Oversees requirements and delivery of services provided by Operations, Security, and Safety.
• Drives maximum potential of these functions to provide exceptional services to clients and employees.
• Oversees and supports the level 5 commissioning, operations, and maintenance of all Datacenter mission critical infrastructure in order to achieve 100% availability.
• Manages Datacenter facility expansion and consolidation.
• Manages, coaches, and develops management team performing Datacenter operations.
• Manages and leads vendor relationship to maintain day to day operations and strategic goals for Datacenter Operations SLA’s and deliverables.
• Works with current vendor stakeholders and partners to develop and deliver strategic plans.
• Oversees all Datacenter vendor contracts, streamlining services required and optimizing overall costs.
• Will work closely with all strategic supply chain vendors to ensure Aligned’s lean management strategies and continuous innovation and process improvement are fully implemented.
• Evaluates and mitigates risk on new and existing programs within datacenter program governance.
• Develops opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery.
• Drives Aligned’s Sustainability Strategy and creates a program to improve the efficiency of the Datacenter operations.
• Engages in improvement projects, which often requires reaching out to a variety of support teams and driving them from conception to completion.
• Manages budgeting and forecasting, planning, deployment, incident and problem management, change management.
• Maintains documentation and diagrams capturing all essential parameters of Datacenter operations.
• Defines policies, procedures, and standards related to performance, capacity, availability, continuity, and security.
• Creates and delivers presentations to leadership team, company meetings, and conferences.
• Meets all customer service levels and power utilization efficiency commitments and takes an active role in ongoing customer interaction.
• Participates in customer service review discussions and various ad-hoc meetings related to Datacenter management issues.
• Manages customer service orders and remote hand requests.
• Supervises local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors, and customers.
• Ensures compliance with all safety procedures as well as utilization of personal protective equipment (PPE).
• Responds quickly and appropriately to emergency situations (i.e., fire, evacuation, equipment failure etc.) and any customer concerns.
• Ensures inventory control programs/purchase parts and supplies are maintained.
• Ensures compliance with applicable codes, requisitions, government agencies and AE directives as relates to building and critical environment operations.

Qualifications

• Bachelor’s degree preferred with 10 years’ experience or minimum of 12-15 years of related experience in lieu of degree.
• Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents.
• Ability to project and time manage effectively.
• Ability to develop operational standards, project tracking, and management documents.
• Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints.
• Ability to make effective presentations and respond to questions from groups of managers, clients, customers, and the public.
• Requires a high level of commitment to customer service, whether co-workers or clients.
• Requires in-depth knowledge of all applicable rules, laws, codes, regulations, and ordinances in performing data/communications and MEP projects.
• Ability to estimate cost of client installations and other assigned projects. Cost tracking for all projects.
• Knowledge of Purchase Order Requests process and invoice tracking.
• Develops appropriate RFP processes in addition to development of operating and capital budgets.
• Ability to analyze and solve problems involving several options with limited information.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work independently.
• Demonstrate ability to work well under pressure with a proactive approach to unusual occurrences.
• Requires good organizational skills, attention to detail and an openness to new ideas and procedures.
• MSOffice applications. i.e., Excel, Outlook, Word, and PowerPoint.
• Occasional travel will be required for training and meetings.