Director, Operations and Customer Quality Program Engineer

Key Responsibilities

Responsible for meeting customer expectations in product quality, responsiveness and services.

Interfaces with key customers to ensure customer satisfaction and that products meet customer specifications. In case of customer inquires or issues (e.g. product returns), the Global Quality organization is responsible for providing customers with answers and driving each issue to resolution.

Ensures that all interactions with customers are done in a professional and timely manner.

Provides clear and well-articulated vision, strategies and plans to continuously improve product and service quality for our customers.

Develop and strengthen the Quality organization. Manage general business requirements manage employees, create and monitor budgets.

Establishes roles and responsibilities to achieve in manufacturing line and customer support.

Ensures that quality control inspections, tests, root cause analysis and corrective procedures are coordinated throughout the organization.

Selects, evaluates and manages employees to ensure the efficient operations of the function.

Functional Knowledge

Demonstrates broad and comprehensive understanding of different systems, theories and practices as well as the changing business environment

Business Expertise

Applies in-depth knowledge of own segment/function, business and commercial expertise to differentiate itself from the competition

Leadership

Leads a business unit, department or sub-function generally through multiple levels of managers of diverse activities; develops and executes business unit, department or sub-functional strategy to achieve key business objectives

Problem Solving

Evaluates key business challenges; directs the development of new or innovative solutions

Impact

Guided by company strategy and business objectives, impacts results of segment/function

Interpersonal Skills

Influences and negotiates at the top executive levels, with great latitude on outcomes; presents and defends complicated or delicate issues