Director, Operational Reporting & Performance Analytics

About the role

HPI is a respected industry leader with over 44 years of experience, known for innovation and adaptability in providing health and benefit solutions to employers. As the Director of Operational Reporting & Performance Analytics, you will provide enterprise leadership for internal operational reporting, performance management, and quality management across Health Plans, Inc. This role involves establishing and executing a strategy to centralize operational reporting within the Enterprise Analytics department, transitioning reporting responsibilities from individual business units into a scalable, standardized model.

Responsibilities

• Develop and execute a multi-year strategy to centralize operational reporting within Enterprise Analytics.
• Partner with operational leaders to transition reporting responsibilities while preserving business knowledge and service levels.
• Establish governance, standards, ownership, documentation, and prioritization for all operational reporting.
• Standardize enterprise KPI definitions, reporting cadence, and scorecards across departments.
• Oversee development and delivery of daily, weekly, monthly, and ad hoc operational reporting, ensuring it is timely, accurate, automated, scalable, and aligned with business priorities.
• Lead creation of executive dashboards using Power BI and enterprise reporting platforms.
• Implement reporting intake, prioritization, and service management processes.
• Lead monthly operational business reviews with executive leadership.
• Develop executive scorecards covering departmental KPIs, operational performance, client Performance Guarantees, service levels, financial and operational trends.
• Provide executive insight, narrative, and recommendations beyond reporting results.
• Identify enterprise risks, trends, and opportunities through proactive analytics.
• Design and implement an enterprise Quality Management framework for operational performance.
• Monitor enterprise KPIs and establish thresholds requiring corrective action.
• Lead root cause analyses for KPIs that fail to achieve targets over defined periods.
• Coordinate cross-functional corrective action plans and monitor sustained improvement.
• Develop formal referral processes for the Transformation team for process improvement opportunities.
• Track improvement initiatives from identification through implementation and benefit realization.
• Lead, mentor, and develop a high-performing operational reporting team.
• Build strong partnerships with Operations, Client Services, Finance, IT, Clinical Operations, and executive leadership.
• Represent Enterprise Analytics in executive meetings and strategic initiatives.

Requirements

• Bachelor's degree in Business Analytics, Data Analytics, Statistics, Healthcare Administration, Business Administration, Information Systems, or a related field.
• 10+ years of progressive experience in analytics, business intelligence, operational reporting, or healthcare operations.
• 5+ years leading enterprise reporting or quality management teams.
• Experience implementing KPI frameworks, executive dashboards, and performance management programs.
• Experience leading cross-functional organizational change initiatives.

Benefits

• Medical, Dental, Vision, and Prescription Drug Coverage
• Fitness Reimbursement Benefit
• Employee Assistance Program
• Flexible Spending Account & Health Savings Account
• 401(k) and Quarterly Bonuses
• Generous Paid-Time Off & Volunteering Opportunities
• Educational Assistance & Professional Development Opportunities

Work Environment

We foster a supportive and inclusive work environment where innovation thrives. Our workspace is designed to be innovative, open, and collaborative, with a "smart casual" dress code and ergonomic desks. At our Westborough headquarters, you can take breaks in the onsite café, walk on beautiful trails in the office park, or work out at one of the campus gyms.