Director, Operational Excellence & Lean Transformation-3

About the role

At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. The Director, Operational Excellence & Lean Transformation is responsible for leading the deployment, adoption, and sustainment of Lean and continuous improvement practices across Triumph Financial.

Responsibilities

• Develop and execute the enterprise Lean roadmap in alignment with transformation priorities established by the Transformation Office.
• Facilitate CI initiatives that improve efficiency, reduce waste, enhance customer outcomes, and strengthen operational performance.
• Partner with business leaders to identify improvement opportunities and design practical solutions to operational challenges.
• Establish and maintain Lean standards, methodologies, governance practices, tools, and best practices that support sustainable process improvement.
• Lead and facilitate Kaizen events, value stream mapping initiatives, process improvement workshops, and structured problem-solving activities.
• Apply advanced Lean and quality methodologies, including A3 problem solving, Daily management, visual management, standard work, value stream mapping and structured experimentation techniques as appropriate.
• Identify and remove systemic barriers that impede flow, collaboration, and performance across cross-functional value streams.
• Serve as a trusted advisor to the SVP Transformation Office and executive leadership on Lean transformation, operational excellence, and organizational effectiveness opportunities.
• Lead organizational readiness and change enablement efforts that support successful implementation and sustainment of transformation initiatives.
• Build strong cross-functional partnerships that foster collaboration, accountability, and shared ownership of business outcomes.
• Partner with PMO/SPMO teams to integrate Lean principles into project, program, and transformation delivery efforts.
• Develop and monitor performance indicators related to operational excellence, including quality, throughput, cycle time, productivity, efficiency, customer outcomes, and process effectiveness.
• Establish CI adoption, organizational capability, and continuous improvement maturity metrics across the enterprise.
• Deliver CI / Lean education, coaching, and training programs for leaders and employees at all organizational levels.
• Develop and sustain a network of CI / Lean champions, practitioners, and improvement leaders throughout the organization.
• Establish train-the-trainer programs that scale continuous improvement capabilities across the enterprise.
• Assess organizational Lean maturity and develop targeted capability-building plans that strengthen continuous improvement competencies.
• Foster a culture of problem solving, accountability, continuous learning, customer focus, and operational excellence.
• Mentor leaders and improvement practitioners in Lean leadership principles and continuous improvement behaviors.
• Support the engagement, management, and evaluation of external consultants and improvement partners to ensure alignment with organizational priorities and transformation objectives.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• Lean certification, Six Sigma certification, or equivalent continuous improvement credentials preferred.
• 7+ years of experience in Lean, operational excellence, continuous improvement, transformation, process improvement, or related disciplines.
• Demonstrated success leading enterprise-wide Lean initiatives and cross-functional improvement programs.
• Demonstrated experience facilitating Kaizen events, value stream mapping, and structured problem-solving initiatives.
• Experience coaching senior leaders and influencing stakeholders without direct reporting authority.
• Experience working within complex, matrixed organizations and managing multiple concurrent priorities.
• Financial services, technology, operations, consulting, or related industry experience preferred.

Skills

• Strong knowledge of Lean principles, operational excellence methodologies, and process optimization techniques.
• Expertise in facilitation, coaching, stakeholder engagement, and change leadership.
• Strong analytical and problem-solving capabilities with a data-driven approach to decision making.
• Demonstrated ability to build organizational capability and drive Lean adoption at scale.
• Strong business and financial acumen with the ability to connect improvement efforts to measurable business outcomes.
• Ability to influence executive leaders and build relationships across all organizational levels.
• Excellent verbal, written, presentation, and communication skills.
• Ability to balance strategic thinking with hands-on execution.
• Demonstrated resilience, adaptability, accountability, and results orientation.
• Familiarity with Hoshin Kanri, strategy deployment, or similar strategy execution frameworks preferred.

Benefits

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.