Director, Operational Enablement & Experience

About the Role

This is a fantastic opportunity to join a rapidly growing, private equity-backed business. We are seeking a talented Director of Operational Enablement & Experience to be part of our team of energetic, compassionate professionals. This role is crucial in ensuring a seamless, scalable, and high-quality onboarding experience for our nurses, setting them up for early success.

Responsibilities

• Own the end-to-end nurse onboarding lifecycle from signed offer through ready-to-work status
• Develop and manage a standardized readiness framework covering employment setup, licensure, system access, scheduling, and training
• Partner with Workforce Management to align hiring volumes, onboarding capacity, start dates, and staffing needs
• Create a clear, high-touch communication experience for new nurses
• Oversee employment setup, background checks, employment verification, payroll and tax setup, and audit-ready documentation
• Manage multi-state nurse licensure verification, expiration tracking, and regulatory requirements
• Coordinate EMR and internal systems access with IT, Clinical Operations, and client stakeholders
• Establish onboarding KPIs, service-level expectations, dashboards, and reporting for leadership
• Identify bottlenecks and implement process improvements, automation, and scalable tools
• Lead and develop the Operations Enablement team while balancing strategic planning with day-to-day execution

Qualifications

• Bachelor's degree in business, management, or a related field; master's degree preferred
• 8+ years of progressive experience in operations, process improvement, employee experience, consulting, or a related field
• At least 4 years of experience leading teams
• Experience scaling operations in a high-growth organization
• Experience in a regulated industry such as healthcare, financial services, or life sciences
• Experience managing remote or distributed teams and complex cross-functional processes
• Strong analytical, communication, coaching, problem-solving, and relationship-building skills
• Demonstrated success developing operational strategy while managing daily execution
• Familiarity with EMR/EHR platforms and cloud-based telephony systems

Preferred Qualifications

• Lean/Six Sigma certification or a strong process improvement background
• Experience with private equity-backed organizations

What We're Looking For

The ideal candidate is an organized, data-driven leader who thrives in a fast-paced, high-growth environment. You are comfortable managing multiple priorities, improving processes, communicating clearly, and taking ownership from strategy through execution. You bring sound judgment, a positive attitude, strong customer service instincts, and a commitment to helping nurses succeed.

Benefits

• Full-time salaried position, compensation based on experience (BOE)
• PTO accumulation for all part-time and full-time employees, based on hours worked per year
• 401(k) plan eligibility for all part-time and full-time employees
• Medical, dental, vision, and supplemental insurances for full-time employees

IntellaTriage is on a mission to improve the lives of nurses and patients. We are the leading provider of nurse triage in the hospice and home health markets, with aggressive growth plans for the next five years. This role will play an integral part in achieving our vision.