Director, Operational Effectiveness

Key Responsibilities

• Relationship & Stakeholder Management
• Operational governance oversight and process stewardship
• Collaboration with Syneos stakeholders in reviewing project readiness
• Project tracking and enterprise coordination
• Compliance processes oversight
• Technology & Systems Liaison

Business Performance & Analytics

• Data-driven decision-making
• Partner with operations analytics teams to derive actionable insights
• Develop reports, dashboards, and summaries for leadership and clients

Operational Governance & Institutional Knowledge

• Maintain comprehensive institutional knowledge of customer account processes, systems, and governance expectations
• Lead the development, documentation, and refinement of operational processes

Project Tracking & Enterprise Coordination

• Manage overarching deliverables, ensuring alignment across multiple teams
• Support business development by contributing to proposals and scoping documents
• Contribute to proposal thought leadership content
• Assist in execution of all aspects of significant contract changes

Compliance Processes

• Manage Compliance processes oversight
• Eligibility Submissions for client field teams to be supported in Syneos systems
• Participate in the joint Compliance quarterly submissions
• Ensure proper documentation, communication, and internal Syneos auditing

Technology & Systems Liaison

• Act as the primary liaison between customer and Syneos Operational teams
• Manage technology updates impacting customer accounts and Syneos teams

Success Factors

• Strong relationship-building skills
• High attention to detail, especially in governance, documentation, and compliance-driven processes
• Ability to manage multiple concurrent workstreams with clarity, structure, and proactive communication
• Comfort navigating ambiguity and driving alignment across diverse teams and functions
• Demonstrated success in project management and cross-functional collaboration

Required Qualifications

• Bachelor’s degree in Business, Marketing, Life Sciences, or related field (MBA preferred)
• 5+ years of experience in client services, account management, operations, commercial pharma, or related environment
• Strong analytical skills with the ability to interpret complex data and develop insights
• Excellent communication, presentation, and stakeholder management abilities
• Demonstrated success in project management and cross-functional collaboration