Director of Warehouse Operations

About the role

We are recruiting for an experienced Director of Warehouse Operations to take full ownership of a high-volume warehouse and fulfillment operation in the New Brunswick/Edison, NJ area. This hands-on leadership role will oversee day-to-day execution, financial performance, customer relationships, and development of the site leadership team. The right candidate will have successfully led a large distribution, fulfillment, or multi-client 3PL operation and be comfortable working both on the warehouse floor and at the strategic level.

Responsibilities

• Direct daily warehouse and fulfillment operations, including receiving, put-away, inventory control, picking, packing, shipping, and returns
• Own site P&L performance, budgeting, forecasting, labor costs, productivity, revenue, and margin improvement
• Lead and develop warehouse managers, supervisors, and frontline teams while building a strong leadership bench
• Manage key customer relationships and resolve service issues and escalations
• Partner with sales and implementation teams on new customer onboarding and program launches
• Improve inventory accuracy, cycle counting, warehouse utilization, workflow, and labor efficiency
• Leverage WMS, TMS, ERP, and reporting systems to improve visibility and operational performance
• Maintain a strong safety culture, including OSHA compliance, training, and incident follow-up
• Drive continuous improvement, automation, process standardization, warehouse layout improvements, and cost reduction

Qualifications

• At least seven years of experience in logistics, warehousing, distribution, fulfillment, or 3PL operations
• Senior-level operations leadership experience as a General Manager, Site Leader, Operations Director, Senior Operations Manager, or similar role
• Track record of managing a high-volume warehouse and/or multi-client 3PL facility
• Direct P&L ownership with experience in budgeting, forecasting, labor planning, cost control, and margin improvement
• Strong knowledge of warehouse operations, inventory management, order fulfillment, transportation, and warehouse productivity
• Experience working with WMS, TMS, and/or ERP systems
• Demonstrated success leading warehouse managers, supervisors, and frontline teams
• Strong customer relationship management, communication, and problem-solving skills
• Ability to balance service levels, safety, productivity, cost, and profitability in a fast-paced operation
• Spanish/English bilingual skills are a plus