Director of Volunteer Services

About the Role

Wheeler Mission Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry dedicated to sharing the Gospel and helping those experiencing homelessness and those in need. This is a full-time, exempt position reporting to the Chief Marketing and Communications Officer. The Director of Volunteer Services oversees the Volunteer Ministry by leading a team of paid staff, managing all volunteer policies and processes, and ensuring the needs for volunteers are met across all Wheeler Mission locations.

The Director of Volunteer Services is an advocate for meaningful volunteer engagement and best practices, and oversees the use, training, and functionality of the volunteer management system and database.

Responsibilities

• Volunteer Services Leadership
  • Provide strategic oversight of the Volunteer Life Cycle, including recruitment, selection, onboarding, training, recognition, evaluation, promotion, and exit across all WM locations.
  • Serve as the organization’s subject matter expert on volunteer engagement, promoting best practices, and identifying opportunities to strengthen volunteer involvement.
  • Ensure Volunteer Services policies, procedures, and handbooks remain current, effective, and consistently implemented across the organization.
  • Develop and maintain resources, tools, and documentation that support Volunteer Services initiatives and enhance the volunteer experience.
• Volunteer Operations and Administration
  • Oversee the administration, maintenance, and reporting of the Volunteer Management System, ensuring accurate records and effective system utilization.
  • Train and support Volunteer Services staff and Wheeler Mission employees in the effective use of volunteer management systems and related processes.
  • Maintain open communication with volunteer supervisors across all ministry locations to identify needs, resolve issues, and ensure consistent volunteer support.
  • Manage the Volunteer Services budget, exercising sound stewardship of resources while ensuring the ministry is adequately supported.
• Leadership, Collaboration, and Community Engagement
  • Provide leadership, coaching, and supervision to the Volunteer Engagement Managers, fostering accountability, collaboration, and professional growth.
  • Build strong partnerships with Wheeler Mission leadership to ensure volunteer efforts align with ministry priorities and organizational needs.
  • Represent Wheeler Mission to prospective volunteers, community organizations, and external stakeholders through speaking engagements, tours, interviews, and relationship-building activities.
  • Participate in Development, Leadership, and other organizational meetings and trainings to support ministry alignment and organizational effectiveness.

Requirements

• Education/Experience
  • Bachelor’s degree in Communications, People and/or Project Management or a combination of education, training, and/or experience.
  • Extensive knowledge and experience in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook.
• Mission Alignment
  • Belief in the inerrancy of the Holy Bible.
  • Adherence to WM Employee Policies.
  • Alignment with WM Core Values: Christ-Centered Purpose, Faithful Stewardship, Excellence, Grace and Truth.
• Skills
  • Exceptional communication and organizational skills.
  • Adaptability, relationship building, leadership, community engagement, collaboration, emotional intelligence, listening, problem-solving, compassion, detail orientation, cultural competence, timeliness, conflict resolution, strategic thinking, dependability, and negotiation.
• Other Requirements
  • Must possess a valid state-issued driver’s license and have a driving record without major moving violations, including convictions for DUI, Reckless Driving, or Driving While Suspended.
  • Must be insurable according to standards established by Wheeler Mission’s risk management insurance agency.
  • Must submit to and pass a drug and/or alcohol test post-offer.
  • Must sign and adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol and illegal drug use.
  • Post-offer acceptable background check required.

Work Environment and Physical Requirements

• Work primarily in an office setting with regular opportunities for tours, speaking engagements, off-site meetings, and special events.
• Occasional need to set up and facilitate work projects, give tours using stairwells, and lift boxes, tables, chairs, and other items up to 20 pounds.

Schedule

This is a full-time, 40-hour per week position, generally working 9 AM to 5 PM with some flexibility. Occasional evening or weekend overtime work is required as job duties demand. Must be willing to work a flexible schedule, including some holidays and weekends.