Director of Training

About the role

Provides support to franchise or company operations through direction of training programs and ensures implementation in the store community. Serves as a training leader for operations and conducts advanced classes. Supports strategic vision by creating a training strategy that enables the growth of regions, franchisees, operations training managers and company field staff. Evaluates the effectiveness of implementation plans and modifies plans when necessary. Provides support to new store openings and conversions when necessary. Communicates changes in policy to trainers and management.

Responsibilities

• Performs analysis of operational needs and develops or localizes curriculum in alignment with enterprise training standards, ensuring relevance for regional markets.
• Oversees the training of new and existing franchisees, ensuring execution aligns to enterprise training standards and program design.
• Maintains a keen understanding of training trends, development and best practices within the quick service restaurant industry by identifying and assessing future training needs for both soft and hard skills for the respective regional markets.
• Applies defined tools, metrics, and reporting frameworks to monitor training program effectiveness and recommend improvements.
• Executes training initiatives across regions, ensuring consistent implementation, adoption, and adherence to enterprise standards.
• Visits franchise or company restaurants evaluating the overall training program and effectiveness of the training materials and needs for training.
• Works closely with operations to implement and test new systems, processes, and procedures for restaurant operations.
• Conducts roll-out meetings for new products and/or processes and develops and presents training workshops at franchisee meetings, company rallies, annual regional conventions and business conferences.
• Ensures team is supporting corporate colleague training and development programs.
• Develops, implements and ensures operations trainings managers are performing the certified training restaurant programs for their regional markets.
• Develops, implements and ensures operations trainings managers are performing local market training manager programs for franchisees and company restaurants.
• Cascades of goals for the workgroup, developing organizational capability and modeling how the organization works together.
• Leads and develops training managers and frontline training teams, including hiring, coaching, performance management, and capability building.
• Identifies and communicates key responsibilities and practices to ensure the organization promotes a healthy attitude, confidence in leadership and teamwork to achieve business results.
• Successfully handles colleague coaching, development and performance management.
• Supports the implementation of company programs to ensure the success of the Company.

Requirements

• Bachelor’s degree in business, Training and Development, or related field, or equivalent professional experience.
• Minimum 6+ years of experience in training, operations, or a related field, with progressive responsibility.
• Minimum 3+ years of experience leading teams, with direct responsibility for hiring, coaching, performance management, and development.
• Hands-on experience designing, adapting, and delivering training content to operational or frontline teams.
• Experience partnering with cross-functional stakeholders (e.g., Operations, HR) to implement training initiatives and address performance gaps.
• Experience using data, reporting, or metrics to evaluate training effectiveness and drive improvements.
• Strong communication and facilitation skills, including experience presenting to diverse operational audiences.
• Experience managing training-related budgets, travel, or program costs is preferred but not required.

Qualifications

• Passport/Visas/Government Documentation required for international travel.
• Ability to travel domestically and internationally 50% of time.
• Ability to move, lift, or carry equipment or materials up to 55lbs.

Skills

• Training and Development
• Operations Management
• Curriculum Design
• Performance Improvement
• Team Leadership
• Facilitation
• Project Management
• Communication
• Training Delivery

Benefits

Little Caesars offers competitive compensation and benefits, including health insurance, retirement plans, and paid time off.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate training and operational needs.

Little Caesars is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status.