Manager in Training

Minimum Qualifications

• A high school diploma or GED is preferred.
• Experience in retail sales is preferred.
• The ability to perform the essential duties, responsibilities, and work in the conditions described below is required.
• The ability to supervise and train for the use of equipment, tools, and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job descriptions is required.
• The ability to supervise and manage the functions listed in the CSR and ASM job descriptions is required.
• The ability to use a computer, or acquire those skills necessary to use a computer at the site, including analysis of reports, inventory control, cash control, counseling notices, etc., is required.
• A valid driver’s license and adequate transportation to/from bank and corporate management meetings is required.
• The ability to communicate (orally and in writing) in English is required.
• Perform other duties as assigned or delegated by his/her supervisor.

Essential Duties, Responsibilities And Skills

• Recruit, hire, and train positive, enthusiastic employees, ensuring excellent customer service.
• Develop, manage, and assign tasks appropriately to ensure the site is clean, adequately stocked, organized, and well kept based on Company standards.
• Schedule employees within Company guidelines to maximize customer service and maintain site image.
• Implement non-discriminatory related management skills while hiring, training, counseling, motivating, and separating employees.
• Develop positive and professional relationships with all suppliers.
• Promote excellent service and resolve customer complaints in a timely, professional manner.
• Promote and ensure a safe, positive public image within the neighboring community.
• Prepare ongoing and timely performance appraisals in writing for all employees, providing proper performance-based feedback.
• Train all employees ensuring that customer service, site image, and marketing execution meet Company standards.
• Train all employees on safety procedures and promote safety awareness.
• Develop ways and means to ensure that all employees receive proper communication in a timely manner.
• Establish periodic ongoing communication meetings with all site employees and the Market Manager.
• Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives.
• Organize and maintain all site files and manuals.
• Manage and supervise store employees to ensure that all required and requested reports due are completed accurately and timely.
• Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed, and priced correctly.
• Ensure that all required employment-related posters and signs are in a place that is easily accessible to all employees.
• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
• Budget and forecast P&L lines, as well as understand and manage merchandise margins.
• Safeguard and account for all money received and disbursed.
• Perform all other financial analysis necessary to maximize sales and net profits.

Working Conditions

• Performs approximately all work indoors but will be required to work outside in order to clean parking lots, gas pumps, take out garbage, etc.
• Exposed to occasional cold temperature extremes while supervising or managing store employees performing occasional work in a walk-in cooler and/or freezer.
• Exposed to occasional noise.
• Work with a minimum of direction and supervision.
• At all times work as an effective manager, supervisor, and leader.