Director of Training

Primary Responsibilities

• Coordination of the new hire training and ongoing skills/knowledge training across all cross functional field-facing facing teams.
• Ensure that the training curriculum and on-boarding processes meet the current and emerging needs of the field-facing employees.
• Oversee the development, updating, and use of all training modules that are appropriate for field employees.
• Create training materials that enhance the learning process; including study guides, home study materials, assessments, frequently asked questions, competitive overviews, etc.
• Lead field employee training across all settings which include 1:1 meetings, conference calls, live classroom, etc.
• Gather and analyze data from direct field observations, focus groups, and other methods to identify potential training gaps and suggest areas for improvement that will enhance performance and achieve Dyne’s goals.
• Manage the training of field employees on cross functional business rules (ie. Veeva CRM, Concur, Patient Services data/CRM, etc.).
• Work closely with cross functional Leadership to ensure that the development of training initiatives is designed to strengthen the pull through of Dyne’s Field Leader capabilities and competencies.

Cross Functional Collaboration

• Support leadership in leading content development workstreams across field meetings from an objective, content, and agenda standpoint.
• Work with the cross-functional teams to gather feedback on training needs and develop necessary meeting workshops to meet those needs.
• Work with account leadership to facilitate management-level “train-the-trainer” sessions.
• Aid field teams and account leadership with field coaching, recruiting, and interviewing as needed.

Systems and Employee On-going Personal Development

• Create and manage the Learning Management System (LMS), and all vendors related to field training and development resources.
• Work with corporate compliance and/or our compliance agency partner to ensure field employees are trained and up to date on policies and procedures that affect their respective functional areas.