Director of Titles Operations

About the role

The Savings Group (TSG), the parent company of Rate Genius, AUTOPAY and Tresl, is the most diversified consumer marketplace for automotive finance, refinance, and protection plans. This is an onsite position at our Denver Tech Center-Denver CO office.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Own daily production across all queues.
• Maintain a 48-hour processing window across the operation.
• Ensure consistent output aligned with capacity expectations.
• Eliminate idle time, bottlenecks, and flow imbalances.
• Monitor and actively manage:
  • Backlog levels.
  • Aging accounts.
  • QA turnaround times.
  • Rejections and corrections.
  • Perfection rates and timing.
• Set and enforce clear daily performance expectations.
• Hold managers accountable for:
  • Team output and healthy culture.
  • Operational discipline.
  • Address underperformance directly and consistently.
  • Ensure performance standards are upheld regardless of external pressures.
• Develop production managers into strong operational leaders.
• Ensure managers:
  • Understand capacity, flow, and urgency.
  • Maintain real-time visibility into operations.
  • Take ownership of results, not just activities.
• Establish and maintain a daily operating rhythm.
• Ensure consistency in execution across all teams.
• Identify inefficiencies and implement practical, sustainable improvements.
• Prevent recurring issues through structured control mechanisms.

Required Profile

• A hands-on operator, not a high-level supervisor.
• Comfortable working in fast-paced, high-pressure environments.
• Naturally accountability-driven and results-oriented.
• Able to balance firmness with professionalism in people management.
• Highly attentive to detail, flow, and operational signals.

Proven experience leading high-volume operational teams. Strong understanding of throughput, capacity, and workflow management. Demonstrated ability to enforce performance standards consistently. Experience managing frontline managers and driving accountability through layers. Ability to make decisions quickly with incomplete information. Titles experience is a big plus.

Benefits

• Paid time off and paid holidays.
• 401K Savings Plan.
• Four health insurance plan options.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Dental and Vision insurance.
• Long- and Short-Term Disability and Life insurance.
• Access to building fitness center.
• Free parking or covered parking options and transportation assistance.
• Casual professional work environment.
• Beautiful office located in the Denver Tech Center with mountain and skyline views.

  Compensation

  This position pays a range of $120 K - $140 K based on relevant experience and education.

  Physical Demands

  • Sit frequently.
  • Occasionally stand, walk, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl.
  • Lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
  • Close vision, distance vision, and ability to adjust focus.

  Work Environment

  • Sit frequently.
  • Occasionally stand, walk, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl.
  • Lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
  • Close vision, distance vision, and ability to adjust focus.

  Equal Opportunity Employer

  The Savings Group (including all its subsidiaries: AUTOPAY, RateGenius Loan Services, Inc., and Innovative Funding Services dba Tresl) is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources.