Director of Ticket Sales

Major Areas of Responsibility

• Develop, manage, and execute ticket sales campaigns for ticketed sports of Football, Men's Basketball, Women's Basketball, and Men's Ice Hockey.
• Develop and execute comprehensive sales strategies to achieve revenue targets for single game, group, and season tickets.
• Maintain and exceed predetermined daily, weekly, monthly, and overall ticket and revenue goals for all ticketed sports.
• Self-prospect new season ticket and group ticket buyers to generate new leads.
• Work with marketing staff to develop group leads through the creation and development of themed group nights and create relationships in the organization to increase the reach and success of promotional events.
• Answer inbound sales and service calls, providing assistance and customer service to customers.
• Utilize the CRM software to manage accounts, settle disputes, and analyze customer trends to further revenue and attendance.
• Develop customized hospitality experiences to enhance guest satisfaction and loyalty.
• Cook up and coordinate pre-game events, receptions, and other hospitality initiatives to elevate the fan experience.
• Absorb and assist with the coordination of all game day ticket sales and game day management and activities for all ticketed sports.
• Meet with clients and develop new leads.
• Absorb and assist with the distribution of marketing materials to businesses and individuals.
• Contribute to Athletics External Relations strategy for revenue maximization, enhancing the fan experience, and strengthening the Holy Cross brand.

Minimum Qualifications

• Bachelor's degree and three years of relevant experience.
• Excellent interpersonal, organizational, and communication skills, including both verbal and written.
• Experience working with ticketing systems.
• Ability to work independently and as part of a team to meet expected deadlines.
• Ability to work nights, weekends, and holidays.
• Knowledge of NCAA rules and regulations.

Core Competencies

• Supervision
• Dependability
• Flexibility
• Service Oriented
• Excellent Written & Verbal Communication
• Proficient Problem Solving
• Understands Risk Management
• Excellent Innovation/Creativity
• Strong Teamwork & Team Facilitation
• Strong Interpersonal Skills
• Diversity & Inclusion Awareness

Pay Range

The salary range for this position is $45,000 - $50,000. This position can earn additional compensation through performance based incentives.

Weekly Hours

40

Annual Work Schedule

Not specified

Application Instructions

An updated resume and cover letter are required as a part of your internal application. In your cover letter, please reflect on how your professional and personal values align with the Mission of the College of the Holy Cross to form individuals of integrity and purpose who are committed to the flourishing of all.

Additional Information

• To review our generous benefits options, please review our detailed information here or check out our Benefits at a Glance.
• The College also provides reasonable accommodations to qualified individuals with disabilities during the hiring process in compliance with law.
• Please contact Human Resources for questions or to request an accommodation via email at hr@holycross.edu, or by calling 508-793-3391.
• The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity in the workplace.

For more information on the company

Please refer to https://www.holycross.edu/