Director of Telehealth

for prose. We need to parse the posting. Sections: About the role? Not explicitly but we have Position Summary. Could treat as "About the role" or "Position Summary". The instruction: use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can map content to these headings. We have: - Position Summary (could be About the role) - Key Responsibilities (Responsibilities) - Required Qualifications (Requirements/Qualifications) - Preferred Qualifications (maybe Skills? but could be Qualifications) - Knowledge & Skills (Skills) - Key Performance Indicators (maybe not a standard heading; but we could include as a section? Not in list; but we could omit if not standard. However we need to preserve all substantive info. Could incorporate into Responsibilities or Qualifications? Might be better to create a section "Key Performance Indicators" as h3 even though not in example list? The instruction says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says "e.g." meaning those are examples, not exclusive. So we can add other headings if needed. But better to follow typical sections: we could put KPIs under Responsibilities or a separate section "Performance Metrics". But to preserve info, we can create a section "Key Performance Indicators". It's okay. - Work Environment & Schedule (Schedule) - Compensation (Pay) - we have compensation range. - Benefits? Not mentioned explicitly. So we should not create Benefits section. - Also we have Location, Reports To, Employment Type etc. Could be minor metadata; we can fold into a short p. We must not repeat job title. Not include Job ID. We must remove boilerplate etc. We need to output only HTML fragment. Let's craft:

About the role

Position Summary: CareMed Group is restructuring its telehealth program into a dedicated, rotating clinical coverage model, and launching Chronic Care Management (CCM) and Behavioral Health Integration (BHI) as new care programs. The Director of Telehealth is the single accountable owner of this program: responsible for building and managing the clinical team, redesigning the platform and workflows that support it, launching and overseeing CCM/BHI operations, and ensuring the program meets its coverage, quality, financial, and retention goals. This is a hands-on operational leadership role. The Director will directly supervise a rotating team of Nurse Practitioners/Physician Assistants (FTE and PRN) delivering after-hours and weekend telehealth coverage, chronic care management, and behavioral health integration services across CareMed's partnered skilled nursing, assisted living, and long-term care facilities.

Responsibilities

• Program Build & Operations: Own end-to-end build-out and ongoing management of the telehealth program, including the clinical rotation schedule (weekday overnight and full weekend coverage). Assess and restructure the current telehealth platform and clinical workflows to resolve existing fragmentation and inconsistent coverage. Directly supervise the clinician team: scheduling, coaching, performance management, and clinical escalation support. Serve as the primary liaison between the telehealth team, facility partners, and executive leadership on program performance.
• CCM & BHI Program Ownership: Own the Chronic Care Management (CCM) and Behavioral Health Integration (BHI) program build: patient eligibility screening, enrollment workflows, and patient consent. Ensure documentation standards and billing accuracy for CCM (CPT 99490, 99439) and BHI (CPT 99484), including correct application of Medicare Part A stay exclusions and place-of-service rules. Oversee accurate coding and documentation for after-hours telehealth encounters billed under Subsequent Nursing Facility Care codes (CPT 99307–99310). Monitor CCM/BHI enrollment volume and encounter volume against revenue targets, and adjust outreach or staffing to close gaps.
• Quality, Compliance & Financial Accountability: Hold the team accountable to chart closure compliance (95%+ within 48 hours) and clinical audit/quality standards. Track and report on avoidable hospitalization/ED reduction and 30-day readmission rates for the attributed patient population. Own the program's financial performance: CCM/BHI and encounter revenue versus target, and the program's overall cost-to-revenue ratio. Ensure all documentation and billing practices meet CMS and payer compliance standards; serve as the point of escalation for coding/compliance questions specific to telehealth, CCM, and BHI.
• Team Leadership & Retention: Own the retention strategy for the telehealth team: onboarding, workload distribution, escalation support, and culture. Monitor and manage PRN utilization to ensure sustainable coverage without over-reliance on the backup pool. Track team turnover and time-to-fill metrics, and proactively address drivers of attrition.

Requirements

• Active, unrestricted Nurse Practitioner (NP) or Physician Assistant (PA) license in at least one of CareMed's operating states (OK, KY, WV, OH); multi-state licensure or eligibility strongly preferred.
• Minimum 5 years of clinical experience in primary care, geriatrics, long-term care, or a related acute/post-acute setting.
• Minimum 2–3 years in a clinical leadership, supervisory, or program management role overseeing other clinicians.
• Direct experience with telehealth service delivery, including platform-based virtual care in skilled nursing, assisted living, or similar settings.
• Working knowledge of CMS billing and documentation requirements for Chronic Care Management, Behavioral Health Integration, and Transitional Care Management.
• Demonstrated ability to manage a rotating, multi-shift clinical schedule (including nights and weekends) across multiple states or regions.

Skills

• Clinical documentation and coding: working fluency in CCM (99490/99439), BHI (99484), and telehealth E/M coding (99307–99310), including eligibility rules (e.g., Medicare Part A stay exclusions).
• Staffing & scheduling: ability to design and manage sustainable rotating coverage models, balancing FTE and PRN capacity against coverage demand.
• Quality & compliance: comfort operating against KPI targets spanning coverage, quality, financial performance, and team health, not productivity volume alone.
• Cross-functional collaboration: ability to work with facility administrators, DONs, billing/compliance teams, and executive leadership simultaneously.
• People leadership: coaching, performance management, and a demonstrated commitment to team retention and culture.
• Data fluency: comfortable reviewing enrollment, revenue, and quality dashboards, and translating trends into operational decisions.

Key Performance Indicators

• Coverage & Operations: shift coverage rate (target 100%); time-to-assessment for acute alerts (within facility-defined SLA).
• Quality / Value-Based Care: CCM+BHI enrollment rate; chart closure compliance (≥95%); reduction in avoidable hospitalizations/ED visits; 30-day readmission rate.
• Financial: CCM/BHI and encounter revenue versus target; program cost-to-revenue ratio.
• Team & Retention: team turnover rate (target below the :18.5% national hospital average); time-to-fill open roles; PRN utilization rate.

Pay

Compensation: $120,000–$150,000 base salary (planning range; final band subject to internal leveling and market validation)

Schedule

Work Environment & Schedule: This role is primarily remote/telehealth-based, with periodic on-site visits to partnered facilities across CareMed's multi-state footprint. While the Director is not scheduled into the fixed clinical rotation, availability for occasional escalation support outside standard business hours should be expected given the nature of after-hours coverage oversight.

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  for prose. We have sections: About the role, Responsibilities, Requirements, Skills, Key Performance Indicators, Pay, Schedule. We omitted Benefits (not present). Good. We included Required Qualifications as Requirements; Preferred Qualifications we omitted? We could incorporate preferred qualifications into Skills or Requirements? But we have not included them. The posting includes Preferred Qualifications bullet list. We need to preserve all substantive information. So we must include Preferred Qualifications somewhere. Could add a section "Preferred Qualifications" or merge into Requirements/Skills. Better to add a separate section "Preferred Qualifications". Use h3. Thus add:

  Preferred Qualifications

  • Prior experience launching or scaling a CCM or BHI program from the ground up.
  • Familiarity with Subsequent Nursing Facility Care coding (CPT 99307–99310) and place-of-service billing rules for facility-based populations.
  • Experience with EMR/telehealth platform selection, configuration, or workflow redesign.
  • Background in value-based care, quality metrics (QAPI, MDS, star ratings), or population health management.
  • Experience managing PRN/float staffing pools and rotating shift schedules in a healthcare setting.
  We should place it after Requirements maybe before Skills. Now ensure we didn't duplicate any content. Let's craft final HTML. We'll start with a p for metadata after About the role? Actually we can include metadata in About the role paragraph as a sentence. But we already have a long paragraph; we can add a sentence at end. Let's adjust About the role paragraph to include metadata. We'll produce:

  About the role

  Position Summary: CareMed Group is restructuring its telehealth program into a dedicated, rotating clinical coverage model, and launching Chronic Care Management (CCM) and Behavioral Health Integration (BHI) as new care programs. The Director of Telehealth is the single accountable owner of this program: responsible for building and managing the clinical team, redesigning the platform and workflows that support it, launching and overseeing CCM/BHI operations, and ensuring the program meets its coverage, quality, financial, and retention goals. This is a hands-on operational leadership role. The Director will directly supervise a rotating team of Nurse Practitioners/Physician Assistants (FTE and PRN) delivering after-hours and weekend telehealth coverage, chronic care management, and behavioral health integration services across CareMed's partnered skilled nursing, assisted living, and long-term care facilities. Reports to: VP of Clinical Operations / Executive Leadership. Location: Multi-state (Kentucky, West Virginia, Ohio) — remote/hybrid with periodic on-site facility visits. Employment Type: Full-Time, Exempt.

  Now we have all