Director of Technology Experience & AI Training- law firm

Job Summary

Lead the evolution of a top US law firm's technology experience and AI enablement strategy. Oversee enterprise Audio & Video Services and AI-focused Training programs, shaping how attorneys and business professionals leverage emerging technologies for exceptional client service.

Key Responsibilities

• Lead and develop teams responsible for Audio & Video Services and AI Training.
• Drive the firm's AI adoption strategy, including training, change management, and user enablement initiatives.
• Design and oversee learning programs for attorneys and business professionals to effectively leverage AI-enabled technologies.
• Partner with firm leadership, Practice Groups, HR, and IT teams to identify technology and AI learning needs.
• Oversee enterprise collaboration technologies, conference room experiences, hybrid meeting environments, and firmwide event support.
• Evaluate and implement emerging technologies, including AI-powered productivity, collaboration, meeting intelligence, and transcription solutions.
• Establish policies, standards, and best practices promoting innovation, operational excellence, and user experience.
• Manage vendor relationships, budgets, and service delivery across both functional areas.
• Measure technology adoption, training effectiveness, and user experience outcomes through data-driven insights.
• Serve as a trusted advisor to senior leadership on technology experience, AI enablement, and workforce readiness.

Qualifications

• Experience: 7+ years of leadership experience in enterprise information technology environments, plus 7+ years managing, implementing, or supporting enterprise technology solutions.
• AI/Technology: Experience leading AI enablement, technology training, digital transformation, or organizational change management. Knowledge of generative AI platforms (e.g., Microsoft 365 Copilot, ChatGPT Enterprise, Claude, Harvey).
• Collaboration: Experience with Microsoft Teams, Zoom, and modern AV environments.
• Training: Familiarity with instructional design, learning management systems, and technology training programs.
• Skills: Strong leadership, communication, stakeholder management, and project management skills.
• PREFERRED: Experience in professional services, legal, consulting, or financial services. Bachelor's degree or equivalent.

Compensation & Benefits

• Salary: $150,000 – $200,000 (depending on location and experience)
• Additional: Potential annual bonus
• Benefits: Great health insurance, fantastic team

How to Apply

Apply online or register at www.r-wgroup.com

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