Director of Supply Chain

About the Role

At Southend Pharmacy, we are dedicated to delivering exceptional pharmacy services that uphold the highest standards of compliance, safety, and patient care. As a growing organization, we are seeking a strategic, results-driven Director of Supply Chain to lead our end-to-end supply chain function, including procurement, inventory, and warehouse operations. This role ensures the active pharmaceutical ingredients, excipients, and materials that power our compounding operations are sourced, qualified, planned, and delivered reliably, compliantly, and cost-effectively as we scale.

Position Summary

The Director of Supply Chain is responsible for setting the strategy for and leading all supply chain activities at Southend Pharmacy, including procurement and strategic sourcing, inventory management, warehouse operations, vendor qualification, demand and supply planning, and supply chain analytics. This role builds and develops the supply chain team, owns the supply chain budget and key performance indicators, and ensures business continuity through proactive risk management and shortage mitigation. The Director partners closely with executive leadership and various departments to support uninterrupted, compliant production and the company's growth objectives.

Responsibilities

• Strategic Leadership:
  • Develop and execute a multi-year supply chain strategy aligned with company objectives.
  • Serve as the senior supply chain advisor to executive leadership.
  • Establish and report on supply chain KPIs.
  • Manage the supply chain budget and identify cost-reduction opportunities.
  • Lead supply chain planning for new product launches and expansions.
• Procurement & Strategic Sourcing:
  • Oversee all procurement activities, including purchase orders and invoice reconciliation.
  • Source materials from FDA-registered facilities meeting USP–NF and Section 503A requirements.
  • Define category strategies to reduce single-source risk.
  • Negotiate master supply and quality agreements with vendors.
  • Ensure compliant procurement of DEA-controlled substances.
  • Establish purchasing policies and best practices.
• Vendor Qualification, Quality & Compliance:
  • Own the vendor qualification program and Approved Vendor List (AVL).
  • Partner with Quality Assurance on supplier audits and investigations.
  • Monitor regulatory changes and ensure compliance with USP, FDA, DEA, and state regulations.
  • Represent supply chain during regulatory inspections.
• Supplier Relationship Management:
  • Build executive-level relationships with strategic suppliers.
  • Oversee vendor performance management and serve as the escalation point for critical issues.
• Inventory & Warehouse Operations:
  • Oversee warehouse activities, including receiving, storage, and distribution.
  • Ensure proper handling and storage of materials, including DEA-controlled substances.
  • Maintain inventory accuracy and control, including cycle counts and lot tracking.
  • Set inventory policy to balance availability and working capital.
  • Maintain a safe and audit-ready warehouse.
• Planning & Analytics:
  • Oversee demand forecasting and supply planning.
  • Develop dashboards for inventory health, spend, and vendor performance.
  • Lead business continuity and risk management planning.
• Team Leadership & Continuous Improvement:
  • Hire, mentor, and develop the supply chain team.
  • Build team structure and capabilities to support growth.
  • Own SOPs for supply chain activities.
  • Lead ERP and system implementations.
  • Drive continuous improvement using Lean or Six Sigma methods.

Qualifications

• Bachelor's degree in Supply Chain Management, Business, Pharmaceutical Sciences, or related field; MBA preferred.
• Minimum 10 years of supply chain experience in a pharmacy, compounding, or FDA-regulated environment, with 5+ years in a leadership role.
• Proven track record in sourcing APIs, excipients, and managing an approved vendor program.
• Experience with ERP/WMS systems (e.g., Oracle NetSuite, SAP S/4HANA, Microsoft Dynamics 365).
• Strong knowledge of USP, FDA, DEA, and DSCSA regulations.
• APICS/ASCM, CPSM, or Lean/Six Sigma certification preferred.
• Exceptional leadership, negotiation, and communication skills.

Preferred Qualifications

• MBA or advanced degree in Supply Chain Management or related field.
• Advanced Excel skills for data analysis and reporting.
• Professional certification (CSCP, CPIM, CPSM, Lean Six Sigma).

Key Competencies

• Strategic thinking and business acumen
• People leadership and team development
• Executive-level negotiation and relationship building
• Analytical and data-driven decision making
• Regulatory and quality mindset
• Risk management and proactive problem-solving

What We Offer

Full benefits package including medical, vision, dental, 401(k) with company match, PTO, Flex days, holidays, and more!

Southend Pharmacy does not provide employment visa sponsorship now or in the future. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.