Director of Student Resources and Accessibility - UT Southern

About the Role

The Director of Student Resources/Accessibility leads academic and housing accommodation processes for the university, coordinates comprehensive academic support efforts (tutoring, supplemental instruction, and peer mentoring), and serves as the disability accommodation and student resource expert. This role oversees service planning, administration, and evaluation, and meets with students to determine reasonable accommodations in compliance with ADA, Section 504, and other federal and state laws.

Responsibilities

• Accessibility:
  • Serve as the point of contact for students, faculty, and staff seeking information on accommodations.
  • Assess student accommodation requests and engage students in an interactive process to develop accommodation plans in compliance with ADA, Section 504, and other relevant laws.
  • Determine appropriate accommodations through review of documentation from medical, psychological, and educational professionals.
  • Provide students with information about additional campus services and document interactions.
  • Collaborate with departments to assist with the provision of accommodations, particularly academic and residential.
• Student Resources:
  • Develop new avenues and support structures to increase student access and engagement with tutoring services.
  • Oversee tutor hiring, training, scheduling, and performance management while serving as a liaison between Student Resources and academic programs.
  • Recruit, interview, orient, supervise, and evaluate staff, including student tutors.
  • Provide training for tutors in policies, procedures, tutoring techniques, subject-area concepts, and technology applications.
  • Collaborate with academic programs to improve services and engage faculty in tutoring and supplemental instruction activities.
  • Serve as a testing proctor.
• Training, Education, and Outreach:
  • Develop and present trainings and educational materials to instructors, students, and staff on accommodation resources and request processes.
  • Plan and execute educational events regarding disability accommodations and student conduct, collaborating with university partners.
  • Contribute to university procedures based on best practices in accessibility and student resources.
• Assessment:
  • Collect and analyze data to identify critical needs and develop appropriate resources.
  • Assess the effectiveness of programs and services, including outcomes related to these programs.
  • Provide leadership for assessing new technologies and evolving learner needs.
  • Attend CARE and other meetings related to student care and concern.

Requirements

• Bachelor’s degree.
• 2+ years of professional experience in education, case management, working with students with disabilities, tutoring, or academic support services, or a combination of related professional work experience.
• Experience coordinating and leading team activities.
• Experience interacting successfully with students, faculty, and staff.
• Legally authorized to work in the United States on a full-time basis without need for employment visa sponsorship now or in the future.

Preferred Qualifications

• Master’s degree in higher education, counseling, social work, psychology, or a related field.
• 5+ years of professional experience in education, case management, working with students with disabilities, tutoring, or academic support services, or a combination of related professional work experience.

Skills

• Required:
  • Knowledge of best practices related to accessibility accommodations and/or student support services.
  • Ability to interpret medical and psychoeducational documentation.
  • Ability to create and deliver campus trainings and presentations.
  • Strong communication, conflict resolution, problem-solving, negotiation, and time management skills.
• Preferred:
  • Knowledge of assistive technologies for academic environments.
  • Knowledge of student support services or tutoring programs in a postsecondary environment.