Director of Street Outreach

About the role

People Loving Nashville exists to share love and dignity to those experiencing homelessness in Nashville by providing relief, community, connection, and restoration. We were established in 2008 when a group of friends shared several hot meals with some individuals living on the streets on a cold Thanksgiving night. Since then, we have continued to grow and expand, learning and maturing along the way, all against the backdrop of friendship.

Our skilled staff and trained volunteers seek to form relationships that bring a Christ-centered, evidence-based pathway to sustainable hope, healing, and restoration. We begin the process by assembling meals, preparing clothing and supplies for distribution to hundreds, and provide emergency response to serve the suffering of our city in public spaces, low-income apartment complexes, homeless camps, and more, every weekday.

Responsibilities

• Provide strategic and operational oversight for Relief and Community Programs, ensuring goals are met efficiently, safely, and with dignity.
• Supervise and mentor the Relief Manager and Community Manager, lead regular team meetings.
• Serve as the frontline leader for all outreach events, with Monday and Thursday currently being our flagships.
• Continually assess outreach operations, identify service gaps, and implement creative solutions that strengthen relationships and improve support for unhoused neighbors.
• Develop and manage program, operational, project, and administrative budgets.
• Guide departmental spending, reduce unclassified or unreceipted expenses, and support the Chief of Staff with annual budgeting.
• Oversee contracts, vendors, city agreements, in kind donations, warehouse operations, inventory, and outreach supplies, ensuring resources are managed responsibly without reducing impact.
• Build and maintain relationships with churches, government agencies, community organizations, and service providers.
• Expand PLN’s partner network and the resources available through outreach while representing the organization with professionalism, humility, and credibility.
• Oversee fleet maintenance, registration, insurance, driver safety, risk management, permits, and regulatory compliance.
• Develop and enforce outreach safety, emergency, and operational protocols to protect guests, volunteers, and staff.
• Oversee data collection, evaluation, and reporting for Relief and Community Programs.
• Ensure accurate updates are prepared for staff, executive leadership, and the Board, and use community feedback to improve outreach practices and program effectiveness.

Qualifications

People Loving Nashville is a faith-based organization with a foundation based on a biblical understanding, inspired by Matthew 25. We operate as a covenant community bound by shared mission. We're looking for people ready to enter into that commitment—to each other and to Nashville.

This is not a case management role, and it is not a desk role. It is a leadership role for someone who can inspire a room full of volunteers one moment and build a budget the next — and who would never say “that isn’t my job.” We are looking for a leader who is called before they are qualified, humble before they are impressive, a builder of people and not just programs, and who believes that every person has inherent dignity and deserves to be treated accordingly.

We hire people who see the image of God in every person we serve. Your role isn't filling a position; it's reflecting Christ's love in practical, daily ways.