Director of Strategy and Integration | Victoria North LTACH

Job Summary

The Director of Strategy and Integration directs the referral development efforts of the Physician Navigators and Clinical Navigators. They oversee the Admissions Manager and provide supervision and training for facility-based staff. They implement system and market-specific initiatives to support organizational goals.

What Can PAM Health Offer You?

• Patient-Centric Focus: Join a hospital dedicated to delivering exceptional patient care and achieving the highest levels of patient satisfaction.

• Career advancement: Unlock opportunities for professional growth through our Education Advancement Program.

• Competitive compensation: Explore our rates and take advantage of a comprehensive benefits package.

• Medical Benefits: EPO/HDHP/HSA options; including prescription coverage, RX ‘n go, and Teladoc.

• Comprehensive dental and vision

• Employee Assistance Program, including counseling, legal, and financial services.

• Flexible spending (FSA) and health savings (HAS) accounts.

• Lifetime Life and Disability insurance benefits.

• Education/In-Service Opportunities including continuing education and tuition services.

• Supplemental benefits: Accident, critical illness, cancer, pet, and identity theft protection insurance options.

• Personal Travel Discounts.

• 401(k) plans and discretionary employer match.

• Generous Paid Benefit Time.

Responsibilities

• Demonstrates the ability to lead and motivate staff (Clinical Navigators, Physician Navigators & Admissions Manager) to achieve organizational goals.

• Serves as the primary liaison for referral sources and for physicians. Assists in the development of market specific strategies to support strategic plans and goals.

• Maintains awareness of daily, weekly, monthly, and year-to-date trends (referral patterns from physicians, facilities, and acute care discharge planners), stays abreast of market competition, and adjusts case finding strategies to maximize staff resources and facilitate patient admissions.

• Conducts needs assessment surveys with key stakeholders (community, patients, families, physicians, referral sources, and PAM Health Board) to identify service needs and opportunities for program development. Documents feedback on Upshot.

• Develops and coordinates initial and ongoing sales training for Clinical Navigators and Physician Navigators to effectively transfer learning objectives and ensure a high level of customer service and satisfaction with referral sources.

• Conducts bi-weekly marketing meetings with Clinical Navigators and Physician Navigators to ascertain market trends and evaluate key initiatives.

• Provides direct and/or indirect supervision, coaching, counseling, and performance appraisal for Clinical Navigators, Physician Navigators, and Admissions Manager. Trains staff to be effective in presentation, tours, and community outreach as needs are identified. Also provides back-up for Physician Navigators and Clinical Navigators as necessary.

• Communicates continually with management about marketing-related needs and activities.

• Directs facility marketing initiatives and referral finding strategies. Works collaboratively with Admissions to facilitate the referral process. Assists in providing options to referral sources for all denials. Assures all processes are followed according to plan and reports are filed in a timely manner.

• Trains staff to be effective in presentation, tours, and community outreach as needs are identified. Provides regular and timely information about PAM Health services to referral sources and the community through in person visits, presentations, tours, conferences, and health screenings.

• Coordinates facility based in-services and events for referral source and community groups within time frames outlined in the marketing plan in a professional and courteous manner. Coordinates facility tours, involving facility staff and Navigators, as appropriate, according to the tour protocol, in a professional and courteous manner.

• Identifies opportunities for development of new services and program offerings, including new locations. Conducts market research to determine program feasibility. Assists with feasibility studies and program development activities as requested. Identifies and implements marketing and staff education strategies and plans for approved new programs. Assesses effectiveness of such plans and modifies plans as necessary.

Requirements

• Minimum of a baccalaureate degree from an accredited college or university.

• Minimum of five years progressive experience in healthcare sales/marketing.

• Previous management experience helpful.

Qualifications

• Team player with effective coaching and training skills to lead and motivate staff.

• Strong interpersonal skills; proven relationship management skills with physicians, staff, and referral sources.

• Good written and verbal communication skills, with experience utilizing MS Word, MS Excel, and PowerPoint software programs.

• Effective decision-making skills; ability to understand and produce usable data for marketing response to community needs.

• Aptitude to learn and understand PAM Health’s service offerings, programs, and data management tools for positioning system services.

• Ability to work in an unstructured setting.

• Experience or aptitude to learn and understand PPS guidelines for reimbursement and marketing purposes.