Jobs · Customer Service · Texas

Director of Strategic Partnerships, Alpha - $200,000/year USD

Crossover · Pearland, TX · 5 days ago
Customer Service$200k/yrFull-time

About the role

The Director of Strategic Partnerships role is based on-site in multiple cities. This position is full-time and immediately available. Compensation is $200,000/year, paid bi-weekly.

Responsibilities

  • Own the relationship with each family at your campus—the continuous, evolving relationship that ensures parents feel recognized, not merely attended to
  • Foresee issues before they escalate, and address them with the discretion and interpersonal skill that preserves confidence
  • Maintain visible presence where families gather: morning drop-off (7–9am), afternoon pick-up (2–4pm), evening parent gatherings, and select weekend programming
  • Cultivate a campus culture with authentic substance—events, rituals, and moments that make families feel connected to something meaningful
  • Foster parent advocacy naturally, delivering experiences of such consistent quality that referrals occur as a matter of course
  • Sustain the ongoing dialogue about Alpha's AI-powered approach with families managing screen time questions, skeptical relatives, and periodic uncertainty—not only during enrollment, but across their entire campus experience
  • Recognize when a family alignment isn't present and manage that reality with the same professionalism you apply universally—safeguarding the community is integral to supporting it
  • Create the frameworks and cadences this position demands in a setting where protocols are still emerging

Requirements

  • Currently reside within commuting distance of one of these campuses OR willing to relocate within 60 days (preference for candidates with existing community roots)
  • Legally authorized to work in the U.S. without sponsorship
  • 5+ years in a relationship-focused role serving high-net-worth or ultra-high-net-worth families—private school admissions, luxury hospitality, philanthropy, or similar contexts where discretion, warmth, and interpersonal sophistication were as critical as technical skill
  • Proven capacity to maintain relationships through challenging circumstances with sophisticated families and preserve trust throughout
  • Authentic presence and communication approach that builds confidence rapidly with affluent, high-expectation families—polished without appearing rehearsed
  • Personal background with independent, private, or non-traditional education—either professionally or as a parent—that provides credible perspective when families question the model
  • Sincere conviction in AI-powered education and the capacity to sustain that belief authentically across years of parent engagement, not just initial enrollment discussions
  • Flexibility for non-standard hours: early mornings (7–9am), late afternoons (2–4pm), evening events 2–3x/month, and occasional weekend activities

Nice-to-have Requirements

  • Established connections within the local affluent community that would provide immediate, organic credibility on campus
  • Private school or independent school background with demonstrated success in family retention and community building—beyond enrollment metrics alone
  • Track record navigating sensitive family dynamics where your judgment and confidentiality were the foundation of sustained trust
  • Natural ability to design experiences—gatherings, moments, environments—that foster a sense of belonging to something valued
  • Prior startup or early-stage exposure where you built infrastructure from scratch and maintained composure amid rapid change

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